Which two benefits to a Call Center does the Call Vectoring feature provide? (Choose two.)A . the customized handling of incoming calls via programmed commandsB . the ability for supervisors to monitor an agent’s...
How can an installer identify if a customer has the Avaya Aura® Call Center Elite package?A . Check the System-Parameters Customer-Options Form and search for the Vectoring (3.0 Enhanced) field.B . Check the System-Parameters...
Which Expert Agent Selection (EAS), when is an agent-login ID associated with a specific extension?A . When the station has Auto Answer enabledB . When the telephone extension is configured on the station formC...
For a Split Day report, how many days of historical data are shown in the Basic Call management System (BCMS)?A . 5B . 1C . 2D . 3E . 7View AnswerAnswer: E
