For the Cisco Contact Center Enterprise Outbound option, which Cisco Unified Communications Manager feature can be used to disable ring back during transfer to agent for a scenario that involves SIP trunks?A . replaces...
Erlang calculations are used to size contact center resources. Which two resources are sized by using Erlang-B? (Choose two.)A . reporting portsB . estimated wait timesC . PSTN gateway trunksD . agentsE . IVR...
The JTAPI communications between the Cisco Unified Communication Manager cluster and Cisco Unified Contact Center Enterprise include three distinct types of messaging. Which three options are those messages? (Choose three.)A . SIP call control...
In a Cisco Unified Contact Center Enterprise deployment with geographically redundant central controllers, a new site is added with new redundancy requirements for Administration. Which option is the recommended configuration?A . 1 - Primary...
When using microapps, which core components are required for calls that originate from Cisco Unified Communications Manager to Cisco Unified CVP using Comprehensive mode?A . CUCM: CTI Route Port, SIP Trunk, ICM: CVP Type...
In a Cisco Unified Contact Center Enterprise deployment, which two options are the roles of the Administration & Data Servers? (Choose two.)A . administration serverB . real-time data serverC . analytical serverD . recording...
Which two statements about Cisco Unified Mobile Agents are true? (Choose two.)A . An additional voice gateway is required for Silent Monitoring.B . They extend and connect.C . They perform call control features (example:...
In a Cisco Finesse 10.0(x) deployment, which two certificates do the Cisco Finesse primary and secondary servers accept when HTTPS protocol is used to access the administration console or agent desktop? (Choose two.)A ....
Which attribute can be created in Cisco Unified Contact Center Enterprise Precision Routing?A . Boolean or proficiencyB . string or integerC . Boolean or integerD . proficiency or arrayView AnswerAnswer: A
Which statement about the Cisco UCCE solution in the virtualized environment is true?A . VMware NIC teaming whether in active-active or active-standby configuration on the UCS B/C series is supportedB . Nexus 1000V virtual...
