A Cisco Unified Contact Center Enterprise solution is designed with geographic redundancy for the central controllers (with separate call routers and loggers). If Call Router Side A has device majority and its Ethernet private...
Which two system responses are valid if the Cisco UCCE (centralized deployment with remote branches which includes agents, phones and desktops only) and the remote branch lose the public network connection to both of...
Which three features or functionalities does Cisco Unified Communications Manager provide for Cisco Unified CCE and Cisco Unified Customer Voice Portal? (Choose three.)A . transfer call routing from agent to agentB . CTI data...
Refer to the exhibit. In a Cisco Finesse 10.0(x) deployment, in Supervisor Gadget under the Queue Statistics pane, which option describes what the Other column represents?A . number of agents assigned to the queue...
Which three features does Cisco Finesse provide as an out-of-the-box agent desktop? (Choose three.)A . basic call control (answer, hold, retrieve, end, and make call)B . advanced call control (consultation, transfer after consult, conference...
Which Cisco Unified Border Element configuration is correct when deployed with Cisco UCCE Unified CVP?A . You must dedicate a voice gateway for VXML browser sessions.B . You must configure Cisco Unified Border Element...
In the Cisco Unified Contact Center Enterprise Outbound Option with SIP Dialer, which two Dialing Modes apply to Transfer to IVR based campaigns? (Choose two.)A . Preview dialing modeB . Direct Preview dialing modeC...
In Cisco Finesse 10.0(x), Which is the last operation a supervisor needs to perform in order to intercept the call?A . after a supervisor has transferred the callB . after a supervisor has selected...
Which three statements about the Cisco Unified CVP Post Call Survey (PCS) are true? (Choose three.)A . The mapping of a dialed number pattern to a PCS number enables the PCS feature for the...
Which statement about when you deploy Cisco UCCE 12,000 agent deployment model where each physical CPU core is mapped 1-1 with a vCPU is true?A . You can overload/over-subscribe the vCPU/cores on the UCS...
