Where can you start, stop, and restart Cisco Unified Contact Center Express services?A . the system page on Cisco Unified Contact Center Express AdministrationB . Cisco Desktop AdministrationC . Control Center on Cisco Unified...
What is the maximum number of contacts that Cisco Finesse supports in a phone book?A . 2000B . 1500C . 500D . 300View AnswerAnswer: B Explanation: http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/finesse/finesse_1001/user/guide/CFIN_BK_CF7BB5C7_00_cisco-finesse-administration-1001/CFIN_BK_CF7BB5C7_00_cisco-finesse-administration-1001_chapter_0101.html
A customer purchases 200 Cisco Unified Center Express Premium agent seats In order to run a 30-port outbound IVR campaign, which two addition items must the customer purchase?A . a routerB . a gatewayC...
What are the peripheral variables in the Set Enterprise Call Info step related to?A . call variablesB . custom variablesC . script parameters that are passed from the application configurationD . ECC variablesView AnswerAnswer:...
An organization wants to collect an account number from a customer via IVR prompting Then the customer wants to use a keystroke macro to insert the account number into the account number field in...
If you use skills-based routing, where is the agent selection criteria defined?A . in the Contact Service Queue definitionB . In the Resource definitionC . in the Skill definitionD . in the Skill Group...
You are designing a Cisco Unified Contact Center Express system with these four requirements • 250 configured agents • a maximum of 150 agents that are logged in at any time • 30 agents...
Which step library is included in the license for Cisco Unified Contact Center Express Standard?A . document stepsB . email stepsC . ICM stepsD . database stepsView AnswerAnswer: A
Which three operations can be performed within the Cisco Finesse IP Phone Age (IPPA)? (Choose three.)A . A supervisor can use Finesse IPPA to act as an agent and accept calls.B . An agent...
The Agent email feature is available in which Cisco Unified Contact Center Express packages?A . Premium and EnhancedB . Premium, Enhanced, and StandardC . Premium onlyD . Premium and StandardView AnswerAnswer: C
