A design specialist prepares for a customer meeting, and knows that data on the customer, their Industry, and the possible competition, will need to be collected. Which additional information is also needed?A . The...
Refer to the exhibit. AACC routes contacts based on business logic to any SIP addressable endpoint. Which statement about AACC Voice Contact is true?A . It Is anchored In the Media Processing Platform.B ....
Licenses are needed to allow service for a SIP enabled Contact Center. In which two locations can the license information located? (Choose two.)A . Standby License ManagerB . Local WebLM license fileC . Remote...
A support manager experienced that each Voice Contact runs through an application designed with the Which service controls the pathway through the application?A . Task Flow Executor (TFE)B . Telephony Services Manager (TSM)C ....
There are several factors why customers will buy from Avaya which Include: • The sales person understand their business. • The sales person being perceive as a trusted adviser. • The proposal contains real...
A customer Intends to connect two SIP enabled AACC on one Avaya Aura® UC Platform . Which capability is supported In this scenario?A . Email and Web CommunicationB . Microsoft Lync IntegrationC . Avaya...
The IT manager installed AACC on virtualized servers . Which identifier is used for the creation of licenses?A . IP addressB . MAC addressC . Host IDD . Customer nameView AnswerAnswer: D
Contact Center Multimedia supports a powerful Email Handler. Which two sub-types of Email attachment files are supported? (Choose two.)A . Voice MailB . Instant MessagingC . Short Message ServiceD . Web CommunicationView AnswerAnswer: A,B
A design specialist has scheduled his first discovery conversation with a customer. Which three factors would the specialist be able to address with the customer? (Choose three.)A . UncertaintyB . FearC . DoubtD ....
A sales representative is preparing for a customer presentation with market trends for Avaya Aura® Contact Center administration tools and applications. Which two market trends should be Included? (Choose two.)A . Engaging customers on...
