A technician is troubleshooting a hung call under Public Tabular Displays > Standard Skillset Display. When using the Phantom Scan Utility (Pscan) to view waiting calls, what will occur when you select a Call...
You want to install the Service Packs on Avaya Aura® Contact Center (AACC) co-resident server that contains Contact Center Manager Server (CCMS), Contact Center Manager Administration (CCMA), and Communication Control Toolkit (CCT). You have...
If announcements are not being played to callers, which troubleshooting steps will you perform? (Choose three.)A . From CCMA > Contact Management, ensure that the treatment address includes the correct SIP context for the...
You can check the size of databases in the CCMM Data management tool. When the current size of the OFFLINE database grows to 75% of the maximum size, CCMM logs this event to log...
The Application Event Log contains events generated by installed application and software such as the AACC component. Most AACC component log entries in the Application Event log. What is the AACC Application source type...
The Avaya SIP Sleuth tool is used for viewing, analyzing, filtering and querying SIP message logs. Which two logs does Avaya SIP Sleuth support? (Choose two.)A . AAMS SIP message logsB . Network SIP...
You need to enable additional debugging information for the contact center Multimedia (CCMM) Email manager to resolve an issue. Which step will you take to enable additional debugging information?A . Access the application Event...
Refer to the Exhibit. In a SIP-enabled contact center deployment which protocol is used to connect the Application Enablement Service (AES) and Contact Center Manager Server (CCMS)?A . TCPB . STPD . 323E ....
Which SIP component supports both H.323 and SIP protocol architecture, and which common media streaming protocol is supported?A . SIP Gateway Manager with transport Layer Security (TLS)B . Network Routing Service with TCP and...
The Call-by-Call report identifies what happens to a call from the time it enters the system, until it leaves Contact Center control. The report is an event report that traces and records the events...
