SAP Certified Application Associate – CRM Foundation with SAP CRM 7.0 EhP3 C_TCRM20_73 Online Free Questions

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1. The CRM system recognizes up to different product types. In this context, which of the following statements are true? (Choose Correct Answers)

Six different product types are predefined and cannot be changed.

ERP material master data can be transferred to the CRM system.

If the material master data of a connected ERP system is transferred to the CRM system, only limited changes can be made to the corresponding products.

Rest all answers are correct

2. You would like to mark the External Reference field as a required entry field in standard sales orders.

How can you achieve this using standard functionality? Please choose the correct answer.

Implement a BADI

Use Incompleteness procedure

Use Status Profile

Use Item Category

Implement an enhancement

3. Which of the following business transactions can be created within SAP CRM? There are 3 correct answers to this question.

Sales Order

Purchase Order

Service request

Delivery

Problem

4. You need to enhance the product master in CRM with new fields.

Which of the following are the steps required? There are 2 correct answers to this question.

Assign a set type to a product hierarchy/

Create new attributes and a set type

Assign a product category to a transaction type

5. How can certain partners be mandatory in a CRM transaction? Please choose the correct answer.

Using the mandatory flag within the partner function itself.

Using the mandatory partner flag on the partner determination procedure.

Using the minimum occurrence for the respective partner function in the partner determination procedure.

Incompletion procedure of the transaction type.

6. You would like to classify accounts according to freely defined criteria.

What CRM functionality could you use? Please choose the correct answer.

BP role

BP classification

Account Classification

BP Category

7. Which one of the following are functional enhancements of the Service Contract that generate follow up documents at specified points in time as individual or periodic scheduling? Please choose the correct answer.

Service Order

Service Plan

Service level agreements

Quotation Order

8. A brand manager works with his channel partners to launch new products in the market.

Therefore SAP CRM Channel Management should be implemented.

Which of the following statements are correct in this regard? Please choose the correct answer.

The brand owner and partners have access to SAP CRM UI via different roles.

Workflow can be used to distribute leads created by the brand owner to appropriate partner.

Collaborative showrooms can be used to incorporate partners into your overall ecommerce strategy.

Rest all answers are correct

9. What are the different types of ‘Logical Links’ available in customizing? There are 4 correct answers to this question.

Link

Work Center

URL

Launch transaction

BI Report

10. You can add external application to the CRM WebClient UI by using the transaction launcher and SAP Internet Transaction Server (ITS). These include: (Choose correct answer)

Web sites of your choice

Transactions in an ERP system

Administration transactions in the CRM system

Rest all answers are correct

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11. What is the difference between ‘life cycle’ and ‘role’? Please choose the correct answer.

A business partner may have several roles at the same time, but a life cycle stage is the status that the business partner has at a specific point in time.

An account may be assigned several business partner roles, but just one life cycle stage.

The account life cycle is delivered as a hidden function and must be activated in the UI configuration tool.

Rest all answers are correct

12. Which of the following components embedded in the CRM middleware are part of the CRM Web Channel environment? There are 2 correct answers to this question.

Index server and search engine.

Consolidated database (CDB).

Internet Pricing and Configurator (IPC)

Communication management software

13. In a CRM transaction, which of the following elements influence the determination of Item Category? There are 3 correct answers to this question.

Transaction Type

Item Category Group

Item Category Usage

Leading Transaction Type

Product Type

14. Which field/attribute in the SAP CRM business partner record defines which account groups are assigned to a customer master when replicating from SAP CRM to SAP ERP? Please choose the correct answer.

Account Grouping

Business Partner Category

Account Type

Classification

15. Which of the following statements are correct for Partner Determination Procedure customizing? There are 3 correct answers to this question.

Access sequence is assigned to Partner function.

Access sequence is assigned to partner determination procedure.

Partner determination procedure can not be assigned to item category.

Partner function category is assigned to partner function.

Partner function set up can influence calendar maintenance.

16. When you create an activity and then see that it should have been created as a follow-up transaction to an existing case, you can use subsequently linking functionality to link this activity to an existing transaction.

Under these circumstances, which of the following statements hold true? There are 3 correct answers to this question.

You can subsequently link header to header

You can subsequently link Item to Item but not schedule line to schedule line

You have configures object relationship profile.

The document flow is updated automatically.

17. You would like to create the Organization Structure in CRM and are exploring various possibilities.

Which of the following possibilities exist? There are 2 correct answers to this question.

You can create the organizational model automatically.

A prerequisite for the automatic generation is that no organizational model already exists in the CRM system, because existing organizational models could be overwritten.

The generation program can only be executed once. However delta program can be run multiple times.

18. Which of the following is not a part of CRM Organizational Management? Please choose the correct answer.

Organizational group

Organizational Object

Organizational Unit

Organizational Access

19. Which of the following statements are correct regarding CRM Middleware? There are 3 correct answers to this question.

SAP CRM Middleware requires additional server and software.

Index server is used for the faster access to the product data needed by web applications.

Internet Pricing and Configurator (IPC) provides configuration and pricing datafor web applications.

CRM Server is connected to mobile clients via Communication station.

20. Which of the following are used for Billing item category determination? There are 2 correct answers to this question.

Source transaction type

Source Payer

Source item category

Source Sold-to-party

Source business partner

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21. Which of the following is correct for SAP CRM Interactive reports? There are 2 correct answers to this question.

They can created on CRM web UI by users.

They require a separate SAP BW system.

They can be created in SAP CRM GU

They are created via in Web UI using a wizard.

22. Customer-specific adjustments to the UI must be performed using a role configuration key.

Please choose the correct answer.

True

False

23. Which of the following actions can Interaction Center agents start when processing inbound phone calls? There are 3 correct answers to this question.

Qualify a lead.

Identify the account.

Start the interactive script editor.

Identify an installed base component/object.

Create a new alert.

24. Which of the following are the capabilities of the CRM Solution? There are 3 correct answers to this question.

Partner Channel Management.

Survey Applications.

Field Applications.

E-Commerce.

25. Which of the following SAP CRM interaction channels focuses on indirect sales and on partner relationship management? Please choose the correct answer.

Interaction Channel.

Partner Channel management.

Web Channel.

Field Applications.

26. Extended UI enhancements can be implemented using the ‘Component Enhancement workbench’ concept.

Which of the following is NOT part of this concept? Please choose the correct answer.

An enhancement set is used to group several component enhancements together.

An enhancement set can be defined independently of Easy Enhancement Workbench extensions.

An enhancement set can be created using the Easy Enhancement Workbench.

27. Partner processing involves which of the following? There are 4 correct answers to this question.

Partner function category

Partner function

Partner determination procedure

Access Sequence

Partner Item Category

28. In terms of the levels that the Organization Structure in CRM can have, which of the following statements are True? Please choose the correct answer.

Level are restricted to 128

Levels are restricted to 1024

There is NO limit on the number of levels.

29. Which capabilities are offered by partner processing within SAP CRM? (Choose correct answer)

Partner processing determines which internal & external partners are involved.

Partner processing which sources the system should search to find the involved partners.

Partner processing determines which partners are mandatory within business transactions.

Rest all answers are correct

30. Which of the following statements are correct regarding copying and follow up if a transaction? Please choose the correct answer.

You can choose the transaction type during follow up.

Header data is copied and you can select items during copying a transaction.

Transaction history is updated after copying a transaction.

Whether a transaction type can be copied or not, is customized in the copying control of transactions.

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31. In CRM billing output processing, date can be send to which of the following? There are 4 correct answers to this question.

Printer

Fax

SAP BI

SAP APO

32. Which of the following components can be synced between MS outlook or Lotus Notes and SAP CRM? There are 2 correct answers to this question.

Task

Interaction log

Business Partners

Appointments

33. Which of the following are true aspects of Org Management in CRM? There are 2 correct answers to this question.

Definition of rules to determine the responsible Org Unit.

Definition of employee master data.

Set up of Payroll processes.

Multiple functions of an Org Unit

34. Which of the following processes, among others, belong to SAP CRM Sales? There are 3 correct answers to this question.

Activity Management.

Complaint Management.

Account & Contact Management.

Territory management.

35. A Service order can have which of the following items? There are 4 correct answers to this question.

Service

Service part

Miscellaneous

Sales

Tool

36. Which of the following SAP software components can be integrated with SAP CRM to allow you to compile and synchronize all the relevant data used to monitor and measure the success of your enterprise? Please choose the correct answer.

SCM

HCM

SRM

37. Which of the following are possible sources in access sequences used in partner determination? There are 2 correct answers to this question.

Buying center

Target groups

Business partner relationships

Preceding transactions

38. In partner determination, which of the following is not freely definable? Please choose the correct answer.

Partner function

Partner function category

Relationship category

Access

39. Replication of data from CRM to other systems can be defined in CRM.

Where is the corresponding replication model created? Please choose the correct answer.

In Object management

In the BDOC modeller

In the Data Integrity Manager

In the Administration Console

40. For SAP Field applications, which of the following features & functions are available on the laptop without connecting to the SAP CRM Server? There are 3 correct answers to this question.

Determination of prices and discounts

Creation of Quotations

Maintenance of Calendar entries

Availability check

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41. Date management enables you to process the dates that are relevant for you in one document. You are planning to use it in contracts (cancellation dates and runtimes).

Which of the following would you need to work with when configuring Date Management? There are 2 correct answers to this question.

Date Profile

Date Availability You are going to customize SAP CRM billing, which of the statements are correct? There are 2 correct answers to this question.

Date Type

Date Category

42. Your customer wants to use a new business activity for capturing trade fair contacts that can be used as follow up documents for leads.

Which of the following settings mandatory to fulfil these requirements? There are 3 correct answers to this question.

Define a transaction type for the Trade Fair contacts using a leading business transaction category 'Business Activity'.

Set up Copy control for source transaction type 'Lead' and target transaction type 'Trade fair contact'.

Maintain item category determination for the trade fair contact.

Implement a BADI for copy control.

43. Which of the following statements regarding ‘Organization Unit’ are true? There are 3 correct answers to this question.

Depending on how a company is organized, the organizational units may be departments, groups or project teams.

If you specify a function for an organizational unit, this information is inherited by the lower-level organizational units.

You can assign certain general attributes to organizational units when creating your organizational structure. General attributes are NOT related to a specific function.

You can assign several attributes to an organizational unit.

44. Which of the below are processing types are used by SAP CRM Actions? There are 3 correct answers to this question.

Smart form

SAP Script

Workflow

Methods

Classes

45. You are discussing CRM with a colleague who specialises in the Portal system.

Which of the following can you use to justify the use of CRM Webclient without a Portal? Please choose the correct answer.

CRM Webclient requires the Portal, which is why it is being introduced in a phased approach.

The Portal is more convenient to create menus and page content.

CRM Webclient is designed to operate without the Portal.

The Webclient uses roles that differentiates what users see, similar to the role the Portal has.

CRM Webclient allows connectivity to other SAP system transactions should it be required.

46. You can integrate CRM activity management with groupware applications This means that you can synchronize business activities and tasks in your CRM calendar and groupware calendar.

In this context, which of the following statements are true? (Choose Correct Answer)

Data is exchanged in both directions

Groupware integration with CRM Enterprise is server-based

The SAP Groupware Adapter is used

Message transfer is performed using XML-SOA

Reat all answers are correct

47. Sources for a access sequence could be: There are 3 correct answers to this question.

Territory Management.

Organizational Model

Business Partner relationships

Installation component

Pricing Hierarchy

48. With reference to the CRM middleware, which of the following statements are FALSE? Please choose the correct answer.

CRM Middleware provides seamless back-end integration

CRM Middleware provides groupware integration

CRM Middleware Synchronizes Mobile Clients

It requires no additional software, installation or servers.

It supports integration with only MS Exchange & no other groupware.

49. The marketing organization is a characteristic of the marketing plans and campaigns. You can use it to define how your enterprise structures the responsibilities for the marketing activities.

The marketing Organization can be used for? (Choose Correct Answer)

Authorization checks

Automatically entering and checking marketing attributes

Partner determination

Workflow Routing

Cost Planning

Rest all answers are correct

50. Mapping exists between business partners in SAP CRM and ERP customers (in both directions).

This can be displayed using which transaction? Please choose the correct answer.

SC27

MAP 01

MAP

MAPI

PIDE

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51. Interaction Center Profiles can be designed for? There are 3 correct answers to this question.

Individual positions

Groups of agents

Common for all the Interaction center

Individual Leads

Groups of Sales

52. Account classification can be used to classify your accounts according to any criteria you choose.

Which of the following statements is correct? Please choose the correct answer.

You can assign any number of criteria and attributes to each classification category.

Classification categories are fixed and cannot be enhanced.

Account classification influences the header fields that are displayed within an account.

Account classification allows the assignment of several classification attributes to one account.

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