If you use skills-based routing, where is the agent selection criteria defined?

Posted by: Pdfprep Category: 500-052 Tags: Other Cisco Certifications, 500-052 exam questions, 500-052 practice exam Post Date: November 23, 2020

If you use skills-based routing, where is the agent selection criteria defined?
A . in the Contact Service Queue definition
B . In the Resource definition
C . in the Skill definition
D . in the Skill Group definition

Answer: A

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Pdfprep