Posted by: Pdfprep
Post Date: November 19, 2020
A help desk ticket case type is defined as follows:
If the Process ticket step is configured to set the status to Pending-Triage, when is the status of the case set to Pending-Triage?
A . When the Triage stage completes
B . When the Process ticket step starts
C . When the Process ticket step completes
D . When Verify solution step starts
Answer: B
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