HP Certification HP2-H65 Free Practice Test

Posted by: Pdfprep Category: HP Online Questions Tags: HP2-H65 Online Questions Post Date: January 17, 2021

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1. Which statement is true about a custom service contract compared to a standard service contract?

Custom service contracts offer the same standard SLAs as other contracts, but their service period duration is much longer than what a standard service contract can offer

Custom service contracts have only quarterly payment terms; standard service contracts offer installment payment terms.

Custom service contracts offer an SLA that is adapted or tailored to the customer's needs while standard service contracts provide a standard SL

Custom service contracts offer one serial number for HP products; standard contracts offer various serial numbers under multiple subscriptions.

2. In the Configure stage of the services lifecycle.

What is the Image and Application Service? (Select two.)

the ability to include the customer logo during the booting process

the ability to load old BIOS versions on new devices

the ability to protect PCs with physical anti-theft tagging

the ability to modify, validate, and test customer-supplied images

the ability to build new PC images per customer specifications

3. Which tool allows you to instantly find and share Care Pack Services and stay informed with the latest news on HP Services?

HP Cirrus

HP Sales Central

HP Cross Sell Solution

HP Support Center

4. Besides explaining that HP has installment payment solutions, how else should you counter a customer's objection that services cost too much?

HP prevents your IT team from needed to spend time working on HP devices, which allows them to focus on their main purpose (innovation).

HP Services give you predictability and greater control of the Total Cost of Ownership.

HP Services can immediately and seamlessly replace your help desk.

HP Services can be purchased at extremely discounted prices.

5. HP Next Business Day Onsite services benefit customers in which ways? (Select two.)

They can be enhanced by adding remote support for minimal additional cost.

They enable IT resources to focus more on the value-added business tasks.

They help minimize the impact of downtime on the business.

They cover repairs due to spills, drops, or electrical surges.

They automatically come with the Image and Application service.

6. Which statement is true about customer challenges relating to productivity?

Business leaders define productivity as their IT department's number one priority.

IT spends most of its time reacting to data breaches.

90% of business leaders define distractions as IT's #1 challenge.

People who work remotely are half as productive as people who work in an office.

7. What does the HP Partner First Portal allow partners to do? (Select two.)

create a quote

check warranty coverage

access information about HP hardware & services

access business selling tools, training, and other resources such as HP Sales Central

8. Which benefits are included in HP Services value proposition for the channel partners?

Extend market reach; Maximize profitability; Strengthen customer relationships

Build customer relationships; Maximize profitability; Reward growth

Build revenue; Differentiate yourself; Sell more

Extend market reach; Grow profits; Gain recognition

9. Which statement is true about the current market trends?

Professional and personal lives are becoming more separate.

IT wants greater flexibility to purchase the latest technologies.

The workforce has increasing expectations for productivity.

Onsite workplaces are becoming obsolete.

10. What protects the customer against manufacturing defects, but has limited support coverage, service level, and duration, and the customer has no option for the repair SLA and method?

Defective Media Retention

HP base warranty

HP Services offerings within the Deploy stage

Offsite Repair

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11. Which statement is true about HP Care Pack Central? (Select two.)

It enables you to view recommended Care Packs and supporting information.

It helps you quickly identify eligible Care Packs for an HP hardware product.

It tracks where customers are in the hardware lifecycle so HP is aware of appropriate sales opportunities.

It helps customers find discounts on hardware they plan to purchase.

12. Which tool allows you to check the specifics of the warranty on your customer's purchased hardware?

HP Cross Sell Solution

HP Sales Central

HP Support Center

HP Cirrus

13. Which HP Services benefits should you share with a customer who insists that they can repair devices themselves? (Select three.)

HP Services removes the burden on your IT team so they can focus on the core business tasks.

HP Services allows you to avoid unexpected costs after the base warranty expires.

HP products are less likely to need repairs if HP professionals are monitoring them.

Replacement of HP products costs less if customers only use HP devices.

HP Services makes it so you do not have to worry about access to spare parts.

14. How do HP Services help customers save money and simplify processes? (Select two.)

They cover 80% of out-of-warranty repairs.

They provide free delivery.

They cover in-warranty devices from non-HP brands.

They limit unexpected costs.

They enable customers to concentrate on core business activities.

HP Certification HP2-H65 Free Practice Test

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