Given the following conditions:
✑ In the lousiness Advocate configuration ✑ During call surplus conditions
✑ If calls are waiting when an agent becomes available
The agent’s selection method is Percent Allocation
How will the Communication Manager Interpret the highest priority call-.?
A . As the highest skill level and the highest ratio of CWT/SO or PWT/SO
B . As the highest skill level and the longest CW1 or PWI
C . As the longest CWT or PW I
D . As the oldest call waiting that best maintains the administered target allocations for all skills
Answer: A