From the list below, which are potential outcomes to the firm as a result of this decision?

A large firm of chartered accountants decide to outsource all its IT and network support services to a specialist IT service provider based in a neighbouring town.

From the list below, which are potential outcomes to the firm as a result of this decision? Select ALL that apply.
A . The firm becomes a more complex organisation.
B . Specialist IT knowledge within the firm may be lost.
C . Internal IT costs at the firm will increase year on year.
D . Urgent IT issues at the firm may not be resolved as quickly.

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Answer: B,D