From a Customer Success perspective, which reason to monitor your customer’s health is the most important?

From a Customer Success perspective, which reason to monitor your customer’s health is the most important?
A . It provides the opportunity to address any changes in the customer’s experience or actions around the solution
B . It allows the customer to identify unused licenses so they can be addressed via a service improvement plan
C . Understanding your customer’s health directly enables renewals
D . It gives the customer valuable insight so they can automatically renew critical on time

View Answer

Answer: A

Explanation:

Reference: https://www.gainsight.com/customer-success-best-practices/how-to-score-customer-health/