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ITIL V3 Foundation
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Related ITIL Questions & Answers
- Which statement about the ‘service request management’ practice is CORRECT?
- Which skill is required by the ‘service level management’ practice?
- Which statement about ‘continual improvement’ is CORRECT?
- In which case would a problem be logged?
- Which statement about the service value chain is CORRECT?
- Which of the following is NOT recommended by the guiding principle ‘start where you are?
- Which practice recommends that organizations develop competencies »n techniques such as strength, weakness, opportunity, and threat (SWOT) analysis, and balanced scorecards?
- Which of the four dimensions include, the knowledge bases needed to deliver and manage services?
- Which costs are included in the value proposition of a service?
- Which is one of the MAIN concerns of the ‘design and transition’ value chain activity?
- Which activity contributes to the ‘where are we now?’ step of the ‘continual improvement’ model?
- Which phase of problem management includes analysing incidents to look for patterns and trends?
- What is a definition of a problem?
- Which guiding principle recommends consideration of the four dimensions in order to make something as effective and as useful as it needs to be?
- Which value chain activity ensures that ongoing service activity meets user expectations?
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