Create and Manage Experience Cloud Sites ADX-271 Questions

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Create and Manage Experience Cloud Sites ADX-271 exam questions are available, which are the best material for you to pass ADX-271 exam. After you pass Salesforce certification ADX-271 exam, you will be able to enable Digital Experiences in your organization, describe the capabilities of sites and how they work, create a new Experience Cloud Site for partner sales, and so on. Share some free Saledforce ADX-271 exam questions below for you to check the quality of ADX-271 questions.

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1. Your company has asked you to leverage Salesforce for their new customer community and wish to ensure that it is mobile ready which template(s) can you leverage to support this requirement? FOUR ANSWERS

Kokua

Napili

Aloha

Visualforce + Tabs

Koa

2. Universal Containers built a Community to expose Leads and Opportunities to their resellers. They set up partner accounts with two roles and granted Super User access to the Sales Executives users who are created at the top level of the account role hierarchy.

Universal Containers has the following requirements to expose dashboards to their partners:

• Partners can NOT modify the dashboard.

• Partners only see data within their account.

• Partners see all the data on the partner account .

How should the Salesforce Admin fulfill these requirements?

Select the Channel Manager as the running user for the dashboards

Select the 'Run as logged in user option for the dashboards

Select the Sales Executive as the running user for the dashboards

Select the owner of the partner account as the running user for the dashboards

3. Universal Containers uses Customer Community licences.

One of its largest customers wants to run reports .

What licence type will allow Universal Containers to meet this requirement?

Select one or more of the following:

Customer Community Plus

Lightning External Apps

High Volume Customer Portal

Portal Manager

4. Universal Containers (UC) recently built a community for its customers. UC stores customer invoices outside of Salesforce. UC wants to allow customers to be able to search for and view the invoices immediately after creation .

Which Salesforce feature should the Community Cloud consultant recommend?

Select one or more of the following:

Files connect

External services

File sync

Chatter and files

5. Universal Containers wants its Community users to have the ability to log in using Facebook and Google.

Which set of features should the Administrator use to achieve this goal?

Select one or more of the following:

Custom Lightning Component and Apex Class

Single Sign-on and AppExchange

Auth Provider and Flow

Auth Provider and Registration Handler

6. How Should the Salesforce Admin meet these requirements? Universal Containers need a Community for distributors who manage their sales with the following requirements: Each distributor has multiple users. Users within the same distributor should be able to talk to each other. Users should not be able to talk with users from other distributors. Knowledge articles and other Community features should be the same for all distributors.

Create Sharing groups to share users within a distributor. Allow discussions, keeping the OWD for Users as private.

Create a separate Community for each distributor. Allow members to talk within the Community and enable the Community user visibility.

Enable the Portal user visibility and disable the Community user visibility under Sharing settings. Keep OWD for Users as private for external users.

Create a Sharing set to share the users within a distributor in the Community. Allow discussions, keeping the OWD for Users as private

7. Northern Trail Outfitters launched a Lightning Community. Community members reports being unable to view the menu option to see their work orders.

The Salesforce Administrator has validated the following:

- The user profile has read access to the work order object

- The user profile has membership to the community

What should the Salesforce administrator verify to troubleshoot this issue?

Work Order is adding to the Navigation Menu in Community Builder

Work Order is added to the navigation menu in administration

The Work Order tile is added to Community workspaces

The Work Order component is marked publicly viewable

8. Universal Containers builds their customer Community on Customer Services Templates. They create several recommendations that are visible on the home page, including one for their annual conference event. After the event, the Salesforce Admin needs to remove the event recommendation. Where should the Salesforce Admin delete the recommendation?

Select one or more of the following:

From the Community Workspaces

From the All Communities setup page

From the Community Builder

From the Community site

9. Universal Containers needs to have their branding represented accurately in their Partner Community .

What three things should the Salesforce Admin do to use Community Builder to brand the Community?

Specify font family, style, and weight

Apply a colour scheme that is appropriate for the Universal Containers template with the colour palette

Adjust kerning values in a variety of typefaces

Use custom CSS to apply Universal Containers styles

Adjust the pixel width of the masthead

10. The coffee company sells products for coffee shops and consumers.

The company is planning to launch a Community and has the following goals:

- Go to market quickly

- Generate online revenue rapidly

- Work with a mobile ready storefront

How should the Community Cloud consultant meet these goals?

Select one or more of the following:

Use build your own lightning template

Use custom lightening components

Use a Visualforce page lightning component

Use B2B commerce for community cloud

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11. Universal Containers (UC) builds a Community to support customers who purchased its products.

UC has the following security requirements:

- Support encryption at rest

- Show decrypted data in the UX (user experience) to users with permissions

- Encrypt all Community data

How should the Salesforce Administrator fulfil this requirement?

Select one or more of the following:

Install a third-party app from AppExchange to encrypt the data at rest

Leverage Salesforce Shield to encrypt and decrypt all data at rest

Encrypt data in portals, but not in Communities

Create encrypted fields for Community data

12. Universal Containers wants to build a Community for all their employees. Currently, some of their employees are NOT Salesforce users.

How should the Salesforce Admin enable access to the Community for the users who are currently NOT Salesforce users?

Create the users as contacts and enable them as Community users.

Allow the users to self -register to the Community.

Create the users in Salesforce and add their profile to the Community.

Add the users to the Community as members.

13. Universal Containers uses Community to grant business customers secure access to accounts, orders, and invoices. All customers are on a Customer Community License.

Universal Containers plans to launch a project management module with the following requirements:

• Leverage Chatter for collaboration.

• Private project collaboration between the customer and Universal Containers.

• Leverage documents, tasks, and events in the project space.

• Customers can only see and access their projects .

What is the most efficient way for the Salesforce Admin to fulfil these requirements?

Create unlisted groups and add project records to the group

Add private groups and add project records to the group

Build a custom Visualforce project space and control access through sharing

Use custom objects, record feeds, and control access through sharing

14. Universal Containers sets up and publishes a Community .

What three things should a Salesforce Admin do to log into the Community and validate the Community features? Choose 3 answers.

Choose Login to the Community as a User from the contact record in Salesforce.

Select the Community from the global header as an internal user.

Preview the Community as a specific Community user in the preview mode of the Community builder.

Select a Customer user record and select the Login option.

15. Universal Containers needs to provide Super User Access to a few end users.

Their end users are assigned several license types for these Communities:

• Customer Community

• Customer Community Plus

• Employee Community

• Partner Community .

Which two license types allow a Salesforce Admin to provide Super User Access to the end users in this Community? Choose 2 answers

Customer Community Plus License

Employee Community License

Partner Community License

LI Customer Community License

16. Universal Containers Community Manager needs to set up Reputation .

Which two tasks should the Community Manager perform to meet this requirement? Choose 2 answers

Create a custom Lightning component for Reputation and add it to the home page.

Configure Reputation points and levels in the Community Management console.

Add a Visualforce Reputation Leaderboard component.

Add the Reputation Leaderboard component to a page in the Community.

Enable Reputation in the Community.

17. The Salesforce Administrator at Universal Containers has set up Topics. Universal Containers is going through a rebranding phase and wants to simplify Topics, but keep Articles that have been assigned to the Topics.

How should the Salesforce Administrator accomplish this?

Select one or more of the following:

Merge similar Topics in Content Management Workspace

Keep existing Topics and reassign Articles to newly created Topics

Delete existing Topics and assign Articles to newly created Topics

Mark old Topics as Inactive and assign Articles to the new Active Topics

18. You have created a custom object to list all upcoming company events, including speaker bio's and location and now wish to expose this publicly on your Customer Community .

How are you are able to edit the public access settings? [Select Two]

Go into the Community Page Manager and update the Page Access control to Public

Go into the Setup Menu >> Profiles >> edit the object settings on the guest community profile

Add the sample code provided on help.salesforce.com to the head markup and add the object name you want to expose publicly

Install the Community Object Permissions Manager from the AppExchange for advanced data sharing options

Go into the Community Manager and select the objects that are available publicly

Go into the Community Builder and navigate to settings and click on the hyperlink to the Guest User Profile

19. Universal Containers (UC) is launching a Partner Community. Users will receive a welcome email with a link to login to the new Community. UC wants the link to last longer than seven days .

How can a Community Cloud consultant change the validity period of the link to meet this requirement?

Select one or more of the following:

Create a custom login flow that modifies the setting

Edit the setting in the welcome email template

Configure Outlook Exchange server settings

Change the link validity period setting on the Community settings page

20. orthern Trail Outfitters (NTO) is planning to acquire one of its competitors. NTO has identifies a group of Partners to collaborate with during the entire acquisition process .

Which option should NTO use to ensure that only the selected group of partners have visibility to the acquisition?

Select one or more of the following:

Set Chatter group email setting for selected collaboration Partners to Limited

©mention only selected collaboration Partners

Manually share records with selected collaboration Partners

Create an Unlisted Chatter Group for selected collaboration Partners

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21. niversal Containers (UC) wants Lightning Experience enabled employees who have Salesforce user licenses to access a Community. The employee profiles have been added to the Community membership .

How should the Community Cloud Consultant educate employees on how to access the Community?

Select one or more of the following:

Recommend employees use a separate username for Community access

Advise employees to use the "Login in as" functionality

Direct employees to the App Launcher

Direct employees to the global header

22. Regional Containers wish to establish a Community for their Partner network. They have complex requirements and from sampling their Partner network there is no need to provide mobile capabilities .

What type of community best suits Regional Containers needs?

Koa

Visual Force + Tabs

Kookaburra

Aloha

Napili

23. What do you recommend? Universal Containers have launched their Customer Community on the Koa template. Community members have asked your advice for accessing the community on iOS devices.

IOS users should download the Salesforce1 app and access the community through the Salesforce1 switcher.

Navigate to the community URL in the browser and a mobile experience will be automatically rendered.

IOS users should download the One Community app where they can use their regular community login credentials to access the Community.

All users should access a Koa Community via a Desktop browser only.

24. Universal Containers needs to add their own logo to the Community login page.

What is the most efficient way for the Salesforce Admin to accomplish this?

Add the logo to the Login & Registration setup page in Community Management.

Upload the logo as an externally available Document and include it in the login page.

Override the default Community login page to a custom login page with the logo.

Use URL redirect to redirect users to a custom login page with the logo.

25. Universal Containers wants the Community login page to display its company logo .

How can the Salesforce Administrator accomplish this in the Community Workspace?

Select one or more of the following:

Upload a logo image file in Login and Registration

Specify a new Community login page that uses the logo

Reference the logo design token in the CSS editor page

Use a login Flow component to display a logo splash screen

26. What two things should a Salesforce Admin do to accomplish this? Universal Containers needs to create a Support Community with the following requirements:

• Customer and partner users will be members of this community and use the Customer Community and Partner Community License, respectively.

• A customer user should be able to see all cases opened for their account, including cases opened by their colleagues.

• Customer users must be able to collaborate with all Community users.

Create a Sharing Set on the Case object.

Enable Super User access for customer users.

Select the Community User Visibility checkbox.

Set up Delegated Admin access for customer users.

27. A company uses CMS (Content Management System) to store and manage public content. The VP of Advertising wants to run marketing and advertising campaigns in the Community using that content .

How should the Administrator render advertising content in the Community?

Select one or more of the following:

Build a custom integration point between the CMS and the Community

Use Process Builder to import content from the CMS on a periodic basis

Download and install the Community Content package from the AppExchange

Configure CMS Connect to pull content from the CMS

28. Universal Containers launches a Partner Community for their resellers who have access to Leads, Opportunities, and Dashboards.

Universal Containers has the following requirements to support their partners during the sales cycle:

- Universal Containers can engage with partners during the Sales cycle.

- Universal Containers can have internal discussion NOT visible to partners.

- The Channel Manager can bring any Universal Containers Employee to the discussion

- Universal Contianers employees may or may NOT have access to the Partner Community

How should a Salesforce Admin fulfil those requirements?

Leverage Opportunity feed and group record layout for access control.

Leverage unlisted groups and record sharing for access control.

Leverage Opportunity feed and manual shares for access control.

Leverage private groups and record sharing for access control.

29. Universal Containers is setting up their moderation settings on their Community. They have developed 7585 keywords to monitor .

What is the minimum number of keyword lists needed to accommodate all 7585 keywords?

30. You are setting up an Authenticated Community for your Customers many of them speak both English and French how will you ensure the most appropriate language(s) are available to them in your Napili Template Community?

Develop a custom lightning component which will allow seamless transition between languages

Install the Google Translation component which allows Authenticated users to swap between languages

Language will be determined by the language set on their User Profile

Place the Language Picker Component on the Community home page

Multi-Language support is not available for Napili Template communities

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31. Universal Containers is rapidly expanding its partner network across Latin America and Europe and has received feedback that partner engagement has been hampered by the lack of resources in the partners native languages .

Which three individual steps should a Community Cloud consultant take to provide a better experience for these international partners? Choose 3 answers

Select one or more of the following:

Enable multiple languages in the Knowledge language settings

Set up Translation Workbench and ensure translators are assigned

Use the language selector component to let users select their preferred language

Embed a link to Google Translate all pages

Set up custom URLs to route users from country domains to the correct Community pages

32. Universal Containers needs their channel partners to collaborate on opportunities within their new partner Community based on the Napili template .

What is the recommended way to accomplish this task?

Create a page layout for leads and assign it to those profiles that have access to the Community

Create a Detail page for invoices and add the page as a Navigation Menu item

Add Opportunities as a Salesforce Object in the Navigation Menu

Create a Visualforce page for Opportunities and add the page as a Navigation Menu item

33. A healthcare company wants to create a Community for its patients and providers. The Community needs to be optimised for healthcare use cases and follow industry best practices .

What should the Community Cloud consultant consider first to meet the requirements?

Select one or more of the following:

Lightning community templates

Business value map and ROI

Custom solutions

Lightning bolt solutions

34. Universal Containers rolled out a Community in the Customer Service Napili template for their employees. The CEO has the following requirements:

• All employees can participate in discussions within the Community.

• Create a Chatter group for corporate announcements where all employees can participate and comment.

• The posts in this group should be visible in the feed of all employees .

How should the Salesforce Admin accomplish this task? Choose one answer

Create a Chatter group in the internal org and create a trigger to make the posts visible to everyone

Create a Chatter group in the Community and include all employees

Create a Chatter group in the internal Salesforce org and include all employees

Create a post on a custom object, Announcements that all employees follow

35. When testing the Community, the Salesforce Admin notices that the Knowledge tab is NOT visible to all partner Community users .

What should the Salesforce Admin do to fix this problem?

Add the Global Header permission set to all Community users

Edit the Partner Community profile so that the Knowledge tab is visible

Update the Admin profile so that the Knowledge tab is visible

Create a Knowledge article and make it visible to the appropriate channel

36. You wish to edit the Community Head Markup, where do you go to do this?

Developer Console

Community Builder >> Settings >> Advanced

Upload a HTML static resource named 'Head Markup'

Community Manager >> Administration >> Settings

Modify the hidden Community Lightning Component which is displayed when editing the community

37. Northern Trail Outfitters uses Salesforce internally and needs to launch a Community for their customers.

• Northern Trail Outfitters works with a survey partner and needs to extend that capability to the Community users.

• Northern Trail Outfitters works with an electronic signature partner and needs to extend that capability to the Community users.

• This Community needs to be built with the Customer Service Template. All integrations must be mobile― first.

• Both partners have Community Lightning Components available .

What should a Salesforce Admin do to accomplish this task?

Design and develop an API-level integration with the Survey and electronic signature partners and make it available for Community users.

Install and configure the non-Lightning Components for surveys and electronic signatures available from the Partners

Install and configure the Community Lightning Components for surveys and electronic signatures available from the two Partners.

Design and develop custom Community Lightning Components for surveys and electronic signatures.

38. Universal Containers adds e -commerce capability to its Community built on the Napili template. They track customer shipments in a Salesforce custom object .

How should the Salesforce Admin expose customer shipment data in Community Builder?

Create an object page associated to the Shipment object

Create a standard page associated to the Shipment object

Clone an object page and associate it to the Shipment object

Clone a standard page and associate it he Shipment object

39. Universal Containers launched a Lightning Customer Community that lists store locations through a custom object, Store Locations. Users searching for locations are unable to see any Store Locations records .

Which three actions should the Community Cloud consultant takes to solve this issue?

Choose 3 answers

Select one or more of the following:

Define the Store Locations object in the Global Search Results component

Add the Store Locations object pages to the Community navigation

Associate a tab to the Store Locations object

Enable read access on the user profile to the Store Locations object

40. Your company is using the Koa Community Template and wishes to add a new custom page what steps should you take to complete this?

Install the Community Page Manager from the AppExchange

Create a new page from in the Community Manager

Create a new page in the Community Builder

Clone an existing page in the Community Builder

Ask your developer to create a new Visualforce Page

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41. What are the two types of Sharing Models available once you have established a Community?

Community Sharing Model & Portal Sharing Model

Company Sharing Model & Community Sharing Model

Internal Sharing Model & External Sharing Model

Internal Sharing Model & Portal Sharing Model

Partner Sharing Model & Customer Sharing Model

42. What is the most efficient way for the Salesforce Admin to fulfil this requirement? Northern Trail Outfitters is planning to launch a Community for their partners. Partner Sales Managers need to view Partner Sales Rep records.

Provide Super User Access to Partner Sales Reps.

Create a criteria-based Sharing Rule.

Set the number of partner roles to two.

Enable the Partner Sales Manager as Super Admin.

43. Universal Containers is planning to launch a Community that needs to be accessible from Internet Explorer 9 and the Salesforce Mobile app .

Which three Salesforce additions and user license combinations could a Community Cloud consultant use to meet this requirement? Choose 3 answers

Select one or more of the following:

Salesforce Essentials and Customer Community

Enterprise Edition and Customer Community Plus

Professional Edition and Customer Community Plus

Unlimited Edition and Customer Community

Enterprise Edition and Customer Community

44. As part of its recent efforts to improve brand recognition, Universal Containers had upgraded all of its Communities to use Lightning templates. The next step will be to unify the branding across all of these Communities .

What is an efficient way to accomplish this?

Select one or more of the following:

Use a shared Bootstrap CSS file in all of the Communities

Ensure that all Communities are only using standard Lighting Components

Create a standard theme that is used in all of the Communities

Ensure that all Community managers use the same CSS standards in all pages

45. When testing the Community, the Salesforce Admin notices that the Knowledge tab is NOT Visible to all partner Community users .

What should the Salesforce Admin do to fix this problem?

Update the Admin profile so that the Knowledge tab is visible.

Add the Global Header permission set to all Community users.

Edit the Partner Community profile so that the Knowledge tab is visible.

Create a Knowledge article and make it visible to the appropriate channel.

46. A Community Admin is planning to add users and wants to send a welcome email for the community .

Which three checks must the Community Admin perform? Choose 3 answers

Make sure the users have their profiles established in the community

Make sure the community is in Published status

Make sure the community is in Active status

Set the community in preview status to review before changing it to Active status

Set the email check box option at the community level

47. Universal Containers uses Community to grant customers secure access to their accounts, orders, and invoices. All customers are on a Customer Community License. Universal Containers needs to grant a subset of their customers, known as affiliates, access to other customer Accounts .

How should a Salesforce Admin fulfill these requirements?

Leverage the Account team to grant affiliates access to the Account.

Use Apex without sharing to control affiliates' access to the Account.

Create a public group for affiliates and grant Account access using sharing rules.

Add a Sharing Set on the Account associated to the Affiliate profile.

48. What is the maximum number of keyword list criteria in Moderation Settings your Salesforce Org (not Community) can have?

49. A Salesforce Admin enables "Allow Members to Flag" in Community Management.

Which two content types can member flag as inappropriate? Choose 2 answers

Articles

Files

Posts and Comments

Topics

50. Universal Containers needs to enable public access to a Community .

How should a Salesforce Admin fulfil this requirement?

Select one or more of the following:

Update the setting to Public Visibility for all Community pages

Enable "Give access to public API requests on Chatter"

Update the setting to "Allow access without login"

Enable the "Public can access the community" checkbox

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51. Universal Containers has built Visualforce pages for the bid process with integration to their on-premise system, and they use these pages internally. Universal Containers wants to launch a Community and reuse these pages for their contractors and vendors.

Community members should be able to:

- Search and find articles on standard operating procedures.

- Submit invoices and receive status updates.

- Submit bids and receive updates.

How should the Salesforce Admin build this Community?

Build a community in the external website and integrate with Salesforce for bid processes and other information.

Provide access to the internal Salesforce org and limit access by profiles.

Select the Site.com Template with the Navigation menu for invoices and bid processes.

Use the Salesforce Tabs + Visualforce template and add the tabs for different requirements.

52. Your team has drafted and published Knowledge Articles for the Customer Community but they are not visible to external users .

What is one reason why this may be the case?

Knowledge Articles for Communities is not enabled

View Knowledge Articles has not been checked on the Community Profile

Knowledge Articles for Customers is not enabled

Customer sharing has not been checked on the Knowledge Article

The Articles are being viewed on unsupported mobile devices

53. A. Add an HTML component with the the link to the Store Locations Community page

B. Define the Store Locations object in the Global Search Results component

C. Add the Store Locations object pages to the Community navigation

D. Associate a tab to the Store Locations object

E. Enable read access on the user profile to the Store Locations object

54. Universal Containers wants to allow customers in the Community to create and edit reports .

Which license type should the Salesforce Admin use for these users?

Customer Community Login.

Customer Community Member.

Customer Community Plus.

Community Manager Plus.

55. A Salesforce Admin at Universal Containers needs an efficient way to update the colour palette in their newly created Community.

What three things should the Salesforce Admin do to brand this Community using Community Builder?

Choose 3 answers.

Upload the Universal Containers logo image to create a custom color palette.

Choose colors for the text and border elements.

Adjust the colour palette from the Salesforce1 mobile app.

Apply a colour scheme that is appropriate for the template all at once with the colour palette.

Submit a URL reference of a site where the colour palette will be matched automatically.

56. Universal Containers' Community is built on the Napili template. The community lets members access their Account page. The project manager needs to customize the Account record detail page and only show the record details.

What two things should the Salesforce Admin do to perform this task in Community Builder? Choose 2 answers.

Add a page variation to Account detail page, add the record detail component, set the page variation as Active, and publish.

Edit the Account record detail page, remove the components NOT needed, and publish.

Make a copy of the Account detail object, remove the components NOT needed, and publish.

Create a standard page, add the Account record detail component, and publish.

57. Universal Containers needs to build a Community for their customers.

The following security requirements must be met:

• Customers can access their accounts. invoices. and orders.

• An account is associated to only one individual.

• A few customers who act as partners need access to individual accounts.

• Customers can NOT see each Other's data unless is explicitly granted .

Which option fulfills the requirements?

User Customers Account. Customer Community Plus License. and sharing rules.

Customers Account. Customer Community License. and sharing rules.

User Person Account, Customers Community License. and Sharing Set.

User Person Account. Customers Community Plus License. and Super User access

58. Universal Containers wants to build a Community for all their employees. Currently, some of their employees are NOT Salesforce users .

How should the Salesforce Admin enable access to the Community for the users who are currently NOT Salesforce users?

Allow the users to self -register to the Community

Create the users as contacts and enable them as Community users

Create the users in Salesforce and add their profile to the Community

Add the users to the Community as members

59. Universal Containers needs employees who already have access to Salesforce to get access to a Customer Community they have just launched. The employee Salesforce profiles have been added to the Community.

What should the Salesforce Admin do to give employees access to the Customer Community?

Add public access to Chatter to the profile.

Assign the Customers Community app to the Salesforce user profile.

Request that employees with Salesforce access register as Community users.

Enable the "View Global Header" permission for Salesforce users.

60. Universal Containers needs their channel partners to collaborate on Opportunities within their new partner Community based on the Customer Service Template .

What is the recommended way to accomplish this task?

Create a page layout for leads and assign it to those profiles that have access to the Community.

Create a Detail page for invoices and add the page as a Navigation Menu item.

Create a Visualforce page for Opportunities and add the page as a Navigation Menu item.

Add Opportunities as a Salesforce Object in the Navigation Menu.

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61. Universal Containers needs to use capabilities in Salesforce Communities to enable Social Sign -on for their customers .

What should the Salesforce Admin do to enable users to use their Social Sign -on?

Discuss

Create a custom login page with Social Sign -on capabilities, including authentication providers.

Enable Social Sign -on in the Community management preferences menu.

Set up the authentication provider for Social sites and add the Social Sign -on component to the login page.

Configure Community Sign -on at the social web site to make sure the user is authenticated and provided access.

62. Universal Containers allows Guest users to create cases in the Customer Service Community. The Salesforce Admin is getting feedback that the current case page has unnecessary fields for guest users .

How should the Salesforce Admin address this issue?

Create a new Case page in Community Builder and include required fields.

Create a Global Action and update the layout to include required fields.

Create a record type for Guest users and associate to the Case page layout.

Create a custom case page for Guest users and add required fields.

63. It's been a long and exciting week of developing your new Customer Community, so exciting in fact you just removed the Administrator profile from the Selected Community Profiles and can no longer access the Community .

What should you do next?

Create a case with Salesforce support

Disable the community and reactivate it as this automatically adds the Administrator Profile

Perform Community Membership updates using the API

Go into Setup >> Community Settings and Select >> Apply default access settings

64. What is the first step the Salesforce Admin must complete to set up the partner users?

Universal Containers has a community for their partners. They would like to add a new partner company and grant their users access to the Community.

Create a partner profile for the company.

Add partner contacts to the Community as members.

Create the account and enable it as a partner account.

Allow partner users to self -register and gain access.

65. Universal Containers creates a Community for their end users to access invoices. The invoice pages are mobile of responsive and utilize rich text styling for the amount totals in each column. Mobile access to these invoices is important. The API Enabled profile permission has been turned on to allow Salesforce mobile access to external users with Communities licenses .

Which characteristic of this Community will cause display problems when accessed from an Android mobile device?

'API enabled' profile permission

Mobile responsiveness

Community URL access

Rich text styling

66. Universal Containers launched their Community built on the Napili template. They would like to update the Community with Live Agent support and additional menu option for Assets .

What is the most efficient way for a Salesforce Admin to roll out the new features?

Deactivate the Community to make changes to the Community and reactivate with changes after testing in a Sandbox

Build a new Community with required features after testing in a Sandbox and deactivate the existing Community

Make changes to the existing Community after testing in a Sandbox and publish the Community when the changes are ready for customers.

Create new Community profiles with the modified features and assign them to customers when the Community is ready for customers.

67. You have recently deployed a Partner Community leveraging the Napili Template however you are getting requests to share all cases within an Account with the CEO of each organization. You are aware of the limitations of the number of roles you can have within a Salesforce Org and want to avoid adding new community roles .

What steps would you take to achieve this requirement?

Create a Custom Sharing Rule

Enable Super User Access

Increase the number of roles within the Community Settings

Create an APEX Custom Permission

Create a Custom Sharing Set

68. Universal Containers needs to add a page to their Customer Service Template-based Community. Authors will manually add the content to the page .

What should be the first step to add this page to the site?

Select one or more of the following:

Create an object page

Clone a standard page

Clone an object page

Create a standard page

69. Universal containers (UC) wants to make sure its brand is applied to the Chatter notification emails sent to users from the Community .

Which three aspects can UC customise on these types of emails? Choose 3 answers

Select one or more of the following:

Sender's email address

Logo

Email format

Fonts

Footer text

70. Universal Containers needs to build a partner community that supports multiple business units by providing the following abilities:

• Each business unit can only collaborate with its partner network.

• Partners only see Knowledge articles and content specific to their business unit.

• Some business units allow partners to raise support cases.

• Some partners work with multiple business units .

How should a Salesforce Admin meet these requirements?

Build a Community for each business unit and assign partners to the relevant Communities

Build one Community and allow the partner profiles to be assigned based on the business unit

Build one Community and segment partner visibility by turning off Community User Visibility

Build a Community for each business unit and allow partners to have separate login credentials

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71. ACME Enterprises wish to establish two Customer Communities one for their VIP Customers and another for all Customers. ACME enterprises do not require different functionality from each Community but rather wish to increase the level of personal interactions from staff in the VIP community .

How should the Administrator at ACME Enterprises configure access to the Community?

Sharing Rules

Permission Sets

Public Groups

Profiles

Chatter Groups

72. - Encourage collaboration among architects and builders

- Ensure that members have access to technical expertise about the structural capabilities and limitations of containers

- Facilitate the exchange and discussion of design ideas

Which three actions should the Admin take prior to launch? Choose 3 answers

Select one or more of the following:

Set up reputation levels that help users to identify people with greater expertise and incentivise participation

Establish moderation rules and processes for addressing flagged content

Make sure customers are members of only the Architect and Builder Community

Test the member profile permissions to make sure they are able too find and post relevant information

Load test Chatter groups to make sure file and member counts won't be exceeded

73. Regional Containers have asked you for help in setting up their Custom Domain for their Customer Community so that the community URL looks like it is hosted on the company website .

Why type of record will you need to add to the DNS in order to achieve this?

MX Record

TXT Record

NS Record

CName Record

AAAA Record

74. When architecting a community strategy it is important to consider portal role count limitations .

What is the maximum number of portal roles that can existing in an organization?

10,000

2,500

1,000

4,000

5,000

75. Northern Trail Outfitters has a Customer Community for viewing discussions and Knowledge articles. The Customer Support team needs to add custom fields on articles for internal comments and additional references .

What is the most efficient way for the Salesforce Admin to hide the custom fields from customers? Choose one answer

Create separate articles without these custom fields for the Customer channel and include in the Community

Update the customer profile by removing access to these custom fields on all article types

Override the article detail page with a custom Visualforce page and hide these custom fields for customers

Modify the article detail page with custom Lightning Components that hide these custom fields

76. Universal Pastries wish to survey their customers in the community after they close a case .

How would they achieve this?

Build a Surveys Lighting Component

Use an AppExchange Survey Lightning Component

Build a Surveys Visualforce Page

Use the Standard Surveys Lightning Component

77. Universal Containers has recently launched a Lightning Community for customers and partners. Internal teams have created Knowledge articles about company products and partner onboarding .

How should the Community Cloud consultant assign Topics so articles can be found easily on the Community.

Select one or more of the following:

Assign articles directly to Navigational Topics

Assign Data categories to Chatter profiles and map to Topics

Assign Topic categories to articles

Assign Data categories to articles and map to Topics

78. Which three Lightning Components are available in Builder when customizing a home page? Choose 3 answers

Related Topics List

Feed Publisher

Headline

Search Results

Home Page Tabs

79. Universal Containers builds a Community with public access to Knowledge Articles and Q&A. The developer builds a Visualforce page that shows Known Issues on their products. The developer uses a custom Object to Store Known Issues with an org-wide default sharing setting to Public Read/Write. unauthenticated users receive an error message when they try to load the page .

What should the Salesforce Admin do to troubleshoot this issue?

Enable "Public can access the community" checkbox under General Settings in Community Builder.

Add the Guest User profile to the members in Community Management.

Go to the Guest User profile and give to the Visualforce page.

Change the org-wide default sharing to Public Full Access.

80. Universal containers has knowledge articles visible in their customer community for all users. The salesforce Admin creates and publishes a new article, but the article is NOT visible .

What should the Salesforce Admin do to make this article visible in the Community?

Create the article in the Community Management console

Publish the Community so the changes take effect

Add a Featured Topic in the Community Management console

Select the Customer Channel in article setup

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81. Universal Containers needs to roll out mobile access in their Community.

Their Community environment is as follows:

• Five active Communities

• Four of the active Communities are built on the Napili template; one is built in a Visualforce/Tab container

• Mobile device: Apple iPhone (i0S)

What is the recommended method to ensure access of active Communities on a mobile device?

Access four template -based Communities via Salesforce1 'OS app and Visualforce/Tab Community via mobile browser

Access all Communities via Salesforce1 iOS app

Access four template -based Communities via mobile browser and Visualforce/Tab community via Salesforce1 mobile browser app

Access all Communities via mobile browser using the Community URL

82. Which two actions should the Salesforce Admin take to meet these requirements? Universal Containers is launching a support Community with the following requirements:

• The Community will be launched on the existing Salesforce org leveraged by the internal support team. The Napili template must be used.

• The following support channels need to be provided on the Community: Live Chat, Click to Call, and Case Creation Form.

• They have 50 Salesforce Live Agent Licenses provisioned in their org.

Enable Live Agent in Community Settings.

Add a custom Live Agent Lightning component.

Set up Live Agent in Community Management.

Configure Live Agent in the Salesforce org.

83. Universal Containers creates a Napili template -based Community for their customers. Due to the company's large knowledge base, the VP of Support is concerned about showing a long list of articles to members when they select a Topic. The list must only contain ten articles .

Which standard functionality should a Community Manager use to accomplish this task?

Set the Number of Articles property inside the Page Editor.

Add the Top Articles component inside the Community Builder.

Update Knowledge Settings inside Setup.

Make sure Top Articles for Topics is enabled in Community Management.

84. Universal Shipping want to notify their Community Moderators when a member post more than one file to the community within a 15 minute window and if more than 5 files are posted to the community within 15 minutes then their account will be frozen .

How would this requirement be implemented?

Using a Content Rule in the Community Builder

Using a Content Rule in the Community Manager

Using a Rate Rule in the Community Manager

Using a Rate Rule in the Community Builder

It is not possible to moderate files in a Community

85. Universal Containers needs to create a Community that meets the following requirements:

- Self-Service Support Community in which customer and partner users are community members.

- Partner Users help Universal Containers by adding of resolving cases for their customers within the Community.

- Partner Users do NOT need access to Leads, Campaigns, and Opportunity objects.

- Partners use Case Comment and Case Feed to communicate with the Universal Containers team and customers.

Which license type should a Salesforce Admin use for these Partner Users?

Employee Community License

Customer Community Plus License

Partner Community License

Customer Community License

86. Universal Containers (UC) recently went live with its new custom Community. UC has received the cases stating that no customers have access to the Community. The customer users have the custom "UC Customer Community" profile assigned to them .

What is the final step the administrator should take to ensure user membership to the Community?

Select one or more of the following:

Publish the Community using the Community Builder

Assign the "UC Customer Community" profile in administration

Use a permission set to give users access to the Community

Ensure the "send welcome email" checkbox is selected

87. A Salesforce Admin needs to enable public access, such that Community collaboration features are accessible to guest users.

How should the Salesforce Admin perform this task?

Create public-free web pages and use Community only for authenticated users.

Create Force.com sites and update guest user login access.

Allow users to access the Community with guest user login credentials.

Enable "Public can access the community" checkbox under General Settings in Community Builder.

88. Universal Containers has the following requirements: - Enable VIP community access once a customer has reached $1 milion in revenue- Maintain customer revenue in Salesforce- All customers must have access to the general customer community- VIP customers must have access to VIP information in the community- The number of profiles in Salesforce must be limited How should the Salesforce Admin provide VIP users access to the VIP information?

Create a permission set that has permissions to the VIP information and add it to VIP customers.

Create a profile that has permissions to the VIP information and assign it to the VIP communityusers.

Create a sharing set that allows VIP customers to access VIP information.

Create a sharing rule that allows VIP customers to access VIP information.

89. Unauthenticated users are unable to some articles on a Universal Containers Community. Universal Containers have articles associated to the public knowledge base channel and topics associated to the correct data categories .

How should the Salesforce admin troubleshoot this issue?

Select one or more of the following:

Check the article type permissions on the guest user profile

Enable public access for the Community in setup and the Guest user profile

Create a new data category specifically for guest users to display articles

Create a featured topic in the Community builder to display articles

90. Universal Containers needs to provide public access to some Knowledge articles in the Community. Articles are associated to the Public Knowledge Base channel, but are NOT visible in the Community.

How should the Salesforce Admin troubleshoot this issue?

Create a Featured Topic in the Community Builder to display articles.

Check the Article type permissions on the Guest User profile.

Create a new data category specifically for Guest Users to display articles.

Enable public access for the Community in Setup and the Guest User profile.

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91. Universal Containers is leveraging Salesforce Content and needs to make it available to their Community users (Customers, Partners, and Employees) .

Which users will be able to view Salesforce Content based on their license?

Users with the High -Volume Customer Portal license

Users with the Customer Community license

Users with the Customer Community Login license

Users with the Customer Community Plus license

92. As a part of your Partner Community Roll-out strategy you plan to engage with stakeholder(s) within the business to understand what they are hoping to get out of the community being implemented.

Who do you meet with?

Partner Relationship Manager and Sales Managers

Executives and the Partner Relationship Manager

Partner Relationship Manager and Marketing Managers

Sales Team, Marketing Team, Service Team and Executives

#AskForce on Twitter and the Success Community

93. Universal Containers is launching a support Community with the following requirements:

• The Community will be launched on the existing Salesforce org leveraged by the internal support team. The Napili template must be used.

• The following support channels need to be provided on the Community: Live Chat, Click to Call, and Case Creation Form.

• They have 50 Salesforce Live Agent Licenses provisioned in their org .

Which two actions should the Salesforce Admin take to meet these requirements? Choose 2 answers

Enable Live Agent in Community Settings

Add a custom Live Agent Lightning component

Set up Live Agent in Community Management

Configure Live Agent in the Salesforce org

94. What must your enable at the User level to ensure External Users are able to view Knowledge?

Check Knowledge Use

Check the Data Categories you want to be Visible

Assign the Knowledge User Permission Set

Assign the Knowledge One Permission Set

Check KnowledgeOne User

95. Northern Trail Outfitters launches a Community using the Napili template. Community members report that they do NOT have a menu option to navigate to see their invoices.

The Salesforce Admin has validated the following on the Community user profile:

• Users Profile has Read Access on the Invoice Object

• Users Profile has a tab visible for Invoice Object .

What should the Salesforce Admin do to troubleshoot this issue?

Verify that the Navigation Menu in Community Builder has 'Type: Salesforce Object' and 'Object Type: Invoices.'

Verify that the Navigation Menu in Community Management has 'Type: Salesforce Object' and 'Object Type: Invoices.'

Verify that the Invoices tab is under the Selected tab in Community Management

Verify that the Invoices tab is under the Selected tab in Community Settings Setup

96. Universal Containers built a Customer Community on the Customer Service (Napili) Template. They want the global search box to return 10 results instead of 5.

Where should the Salesforce Admin set the number of search results to 10?

In the Community Management search page.

In the Community Builder site global settings page.

In the Community Management preferences page.

In the Community Builder global search component properties.

97. The security model for Universal Containers in Private for the Case object. When a support case is raised by a user with the Customer Community licence, internal users are not able to see those Cases. Internal users in the support role need to work on these Cases .

How should internal users see these Cases?

Select one or more of the following:

Use the role hierarchy

Use a Public Group

Use a Sharing Set

Use a Share Group

98. Universal Containers wish to set up an easy to configure and maintain App Launcher with Single Sign On Capabilities .

Which Salesforce Community template would you recommended to best achieve this?

Aloha

Napili

Kokua

Koa

None of the above

99. Universal Containers (UC) is building a Community to drive channel sales. UC has 2,000 partner accounts. The high-level capabilities for UC Partners are:

- Partner users should only see Accounts and Cases that they have access to

- A Partner user must be able to create Cases for all Accounts in their account hierarchy, regardless of whether they are a parent or child Account

- Partner users myst be able to collaborate within the private Groups of which they are

members

What are two ways the Salesforce Admin should fulfil these requirements? Choose 2 answers

Universal Containers (UC) is building a Community to drive channel sales. UC has 2,000 partner accounts.

The high-level capabilities for UC Partners are:

- Partner users should only see Accounts and Cases that they have access to

- A Partner user must be able to create Cases for all Accounts in their account hierarchy, regardless of whether they are a parent or child Account

- Partner users myst be able to collaborate within the private Groups of which they are members

What are two ways the Salesforce Admin should fulfil these requirements? Choose 2 answers

Use Apex managed sharing on the Account and Case Object

Set External User Organisation-wide Defaults to Private on the Account and Case Object

Configure an Owner-based Sharing Rule on the Account and Case Object

Create a Criteria-based Sharing Rule with read/write access on the Account and Case Object

100. Universal Containers have launched their Customer Community on the Koa template.

Community members have asked your advice for accessing the community on iOS devices, what do you recommend?

IOS users should download the Salesforce1 app and access the community through the Salesforce1 switcher

All users should access a Koa Community via a Desktop browser only

IOS users should download the One Community app where they can use their regular community login credentials to access the Community

Navigate to the community URL in the browser and a mobile experience will be automatically rendered

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101. Universal Containers (UC) is migrating from a legacy portal to a new Community. UC needs to stand up the new Community immediately where users can ask questions and provide answers .

Which Community template should the Community Cloud consultant recommend?

Select one or more of the following:

Partner Central

Salesforce Tabs + Visualforce

Customer Service

Customer Account Portal

102. What are the two most efficient ways for a Salesforce Admin to accomplish this task? Universal Containers is launching a Community to drive their channel sales. The requirements are as follows:

• Integration with a Back-Office Legacy System that supports API-Level Integration and Salesforce Connect. This integration does not exist today.

• Integration with a pricing and quoting tool. This integration exists today for internal users in the Salesforce org.

• External partner users must be able to configure the quote using the pricing and quoting tool from the Community.

• The pricing and quoting tool must support Community users.

• Universal Containers owns licenses for Salesforce Connect.

Integrate the Back-Office Legacy System using custom code development.

Integrate the Back-Office Legacy System using Salesforce Connect.

Integrate the pricing and quoting tool by configuring external users to make it available in the Community.

Integrate the pricing and quoting tool by creating custom code to make it available in the Community.

103. Universal Containers builds a Partner Community for their dealers. They set up the partner account with two roles to represent sales employees and their managers. After going live, the dealerships inform Universal Containers that they need a CEO type of access for

specific users who need to access all of the data on the partner account .

How should the Salesforce Admin fulfil this requirement?

Promote the CEO partner user to delegated admin on the partner account

Assign Super User access to the CEO partner user on the Contact page

Add a third role to the partner account hierarchy for the CEO partner user

Make the CEO partner user the owner of the partner account

104. A Community Admin is planning to add users and wants to send a welcome email for the community .

Which three checks must the Community Admin perform? Choose 3 answers

Make sure the community is in Active status.

Are sure the community is in Published status.

Set the community in preview status to review before changing it to Active status.

Make sure the users have their profiles established in the community.

Set the email check box option at the community level.

105. Your company has provided you with 6,321 'Bad Words' they wish to prevent being used in the Customer Community .

How many Content Criteria are required to support this requirement?

106. Northern Trail Outfitters is planning to launch a Community for their partners. Partner Sales Managers need to view Partner Sales Rep records .

What is the most efficient way for the Salesforce Admin to fulfil this requirement?

Provide Super User Access to Partner Sales Reps

Set the number of partner roles to two

Create a criteria-based Sharing Rule

Enable the Partner Sales Manager as Super Admin

107. How should a Salesforce Admin fulfil this requirement? Universal Containers needs to enable public access to Community content.

Update the setting to allow access without login in Community Settings.

Update preferences to allow access without login in Community Management.

Update all pages to allow Public Visibility in Site.com Studio.

Update the setting to Public Visibility to all Community pages in Setup.

108. Universal Containers wants to create a Customer Community venue product line with the following requirements:

- Use the customer service template

- Track Community members' login countries

- Display SharePoint documents for the customer

- Display product documentation from Adobe Experience Manager

Which three integrations what do Community Cloud consultant need to configure to meet these requirements? Choose 3 answers

Select one or more of the following:

SharePoint Web Services

Files Connect

CMS Connect

Google Analytics

Salesforce Knowledge

109. The Universal Containers research lab is publishing its latest research into knowledge articles assigned to the data category "Container Best Practices." The community manager wants to make sure that all these articles show up for Community users in the topic area of "Tips and Techniques." How should the administrator ensure this happens?

Select one or more of the following:

Create a "Tips and Techniques" knowledge category and ask the lab to reassign their articles

Create a workflow rule that assigns the "Tips and Techniques" topic to all knowledge of articles in that category

Ask the lab to assign this topic to all articles as part of their quality control process before publishing

Set up automatic topic assignment and map the "Container Best Practices" category to the "Tips and Techniques" topic

110. Universal Containers (UC) just went live with a new Customer Community. UC wants to automatically create Community users for related contacts when a new business opportunity is marked as closed won.

Which approach should the Community Cloud consultant recommended to accomplish this? Select one or more of the following:

Use a trigger to create Community users for all related contacts on the account

Use a workflow rule to create a task for the administrator with a list of contacts that should be users

Send an email to the administrator when the opportunity is marked closed won so they can create users

Use a schedule report that alerts the Salesforce administrator of the new contacts

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111. Universal Containers is leveraging Salesforce Content and needs to rnake it available to their Community users (Customers, Partners, and Employees) .

Which users will be able to view Salesforce Content based on their license?

Users with the Customer Community Login license.

Users with the High-Volume Customer Portal license.

Users with the Customer Community license.

Users with the Customer Community Plus license.

112. Universal Containers built a Community using the Customer Service (Napili) Template.

They want the Salesforce Admin to enable multilingual support for their Community.

Where can the Salesforce Admin configure the languages supported for this Community?

Community Settings.

Site.com Studio.

Force.com Sites.

Community Builder.

113. Universal Containers is launching a Community to drive their channel sales.

The requirements are as follows:

• Integration with a Back-Office Legacy System that supports API-Level Integration and Salesforce Connect. This integration does not exist today.

• Integration with a pricing and quoting tool. This integration exists today for internal users in the Salesforce org.

• External partner users must be able to configure the quote using the pricing and quoting tool from the Community.

• The pricing and quoting tool must support Community users.

• Universal Containers owns licenses for Salesforce Connect .

What are the two most efficient ways for a Salesforce Admin to accomplish this task? Choose two answers

Integrate the Back-Office Legacy System using custom code development.

Integrate the pricing and quoting tool by configuring external users to make it available in the Community

Integrate the Back-Office Legacy System using Salesforce Connect

Integrate the pricing and quoting tool by creating custom code to make it available in the Community

114. Which is currently not a valid pre-built Social Sign-on Authentication provider?

GitHub

Facebook

Janrain

Google

Box

Twitter

115. Northern Trail Outfitters wants to launch their Community with the following requirements:

• Enable ions

• Use Reputation for gamification

• View the Trending Articles

• Optimized for mobile .

Which two requirements will the Salesforce Admin be able to accomplish with the Koa template? Choose 2 answers

Use Reputation for gamification

View the Trending Articles

Enable ions

Optimized for mobile

116. Universal Containers want to drive engagement for its Community, and is encouraging users to watch videos and take training .

Which three actions should a Community Cloud consultant take to create recommendations in the Community? Choose 3 answers

Select one or more of the following:

Enter a description of the recommendation

Select a custom recommendation channel in the Marketing Cloud

Click "upload image" to include an image with your recommendation

Connect to the Einstein recommendation API

Enter a label for the button in the recommendation