Consider the following scenario: A customer files a fraud complaint. The complaint is investigated by a customer service agent.
– The customer service agent may request additional information form the customer
– The merchant is notified and given 15 days to dispute the fraud claim
– If the fraud claim is approved, an affidavit is sent to the customer and a refund is posted to the account
– If the fraud claim is rejected, the customer is notified and given 15 days to respond
Select the case life cycle design that follows the quidelines for identifying and naming stages.
A . 
B . 
C . 
D . 
Answer: D