Actual ServiceNow CIS-CSM Exam Online Questions

The CIS-CSM exam is available to ServiceNow customers, partners, employees, and others interested in becoming a ServiceNow Customer Service Management Certified Implementation Specialist. If you are one of them, you can choose to take ServiceNow Specialist-Customer Service Management CIS-CSM exam. The new cracked ServiceNow CIS-CSM exam online questions are helpful for you to pass the test.

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1. Out-of-the-box, the consumer support portal (/csp) CANNOT be used for which one of the following actions?

2. The Customer Support Portal default configuration provides the following channels to interact with customers? (Choose two.)

3. HOTSPOT

Match the business rule to its function in the Self-Service Portal.



4. The ServiceNow Communities feature is only available for customers with ServiceNow Customer Services Management licenses.

5. Read the use case below to determine if the customer service relationship is B2B or B2C.

Mary Contrary experiences a power outage and call the electrical company. The agent determines the outage is local to the customer and scheduled a technician to Mary’s house.

6. If the CSM Demo Data Plugin has been installed what are two options either of which will prepare that instance to be used as part of the release path to production? (Choose two.)

7. What criteria can be used to determine when a new inbound case should be opened?

8. From a service provider’s perspective, is the following a product or an asset? A cable modem model that the service provider sells.

9. Entitlements specify the level of service provided to customers.

10. Partner admin contacts have access to the data of both their partner accounts and customer accounts.


 

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