A project manager builds consensus and overcomes obstacles by employing which communication technique?
A . Listening
B . Facilitation
C . Meeting management
D . Presentation
Answer: B
Explanation:
Definitions:
– Meeting management techniques. Preparing an agenda and dealing with conflicts.
– Presentation techniques. Awareness of the impact of body language and design of visual aids.
– Facilitation techniques. Building consensus and overcoming obstacles .
– Listening techniques. Listening actively (acknowledging, clarifying, and confirming understanding) and removal of barriers that adversely affect comprehension.