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Avaya Aura® Call Center Elite Implementation Exam
Premium Q&As: 61
Version: PDF

Last update: September 10, 2023

SKU: 7392X Category: Avaya

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Questions from the 7392X Dumps

Related 7392X Questions & Answers

Which type of virtual routing allows calls among call centers to achieve improved Automatic Call Distribution (ACD) load-balance by comparing sites?
Which statement is true about this scenario?
Which option describes a feature access code?
Which statement describes the purpose and function of a hunt group?
Which statement about concurrent agent user licenses is true?
What are the four mandatory and optional parameters in a Vector Directory Number (VDN) configuration? (Choose four.)
What must be administered so that Direct Agent calls are measured properly?
Which call center feature can the customer use to track their defined call types?
To allow this agent to wrap up a call, which parameter should be adjusted?
To meet this requirement, to which type of call distribution method should the hunt group be configured?
Which two statements describe the benefits of using Expert Agent Selection (EAS)? (Choose two.)
Which scope is defined by the time-of-day (TOD) variable?
What provides built-in real-time and historical reporting capabilities for the call center, including reports for Splits/Skills, Agents, Vector Directory Numbers (VDNs) and Trunk Groups?
To ensure that the resources are configured, what should be done first?
What is an abbreviated dialing list that is defined for the entire organization?

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