Which two factors do you consider for this solution?

An application consisting of a single case requires sending correspondence at a designated time minimal delay.

The existing solution sends the correspondence through an escalation activity in an SLA.

Which two factors do you consider for this solution? (Choose Two)

A. The number of queue SLA objects

B. Correspondence rule configuration

C. Errors handling for locked items

D. Multiple open assignment on the same case.

View Answer

Answer: C,D