Which two scenarios are examples of a conversational AI workload? Each correct answer presents a complete solution. NOTE: Each correct selection is worth one point.

Which two scenarios are examples of a conversational AI workload? Each correct answer presents a complete solution. NOTE: Each correct selection is worth one point.
A . a telephone answering service that has a pre-recorder message
B . a chatbot that provides users with the ability to find answers on a website by themselves
C . telephone voice menus to reduce the load on human resources
D . a service that creates frequently asked questions (FAQ) documents by crawling public websites

View Answer

Answer: B,C

Explanation:

B: A bot is an automated software program designed to perform a particular task. Think of it as a robot without a body.

C: Automated customer interaction is essential to a business of any size. In fact, 61% of consumers prefer to communicate via speech, and most of them prefer self-service. Because customer satisfaction is a priority for all businesses, self-service is a critical facet of any customer-facing communications strategy.

Reference:

https://docs.microsoft.com/en-us/azure/architecture/data-guide/big-data/ai-overview

https://docs.microsoft.com/en-us/azure/architecture/solution-ideas/articles/interactive-voice-response-bot