Which Contact Center Multimedia utility is used to view multimedia contacts listed by the type of contact (e.g. Email, IM, Outbound, Web Chat, and etc.)?

Which Contact Center Multimedia utility is used to view multimedia contacts listed by the type of contact (e.g. Email, IM, Outbound, Web Chat, and etc.)?
A . CCMA > Multimedia
B . Multimedia Dashboard
C . Multimedia Administrator
D . CCMM Database Logging

View Answer

Answer: A