Posted by: Pdfprep
Post Date: November 26, 2020
Which of the following is the BEST reason for categorizing incidents?
A . To establish trends for use in problem management and other IT service management(ITSM) activities
B . To ensure service levels are met and breaches of agreements are avoided
C . To enable the incident management database to be partitioned for greater efficiency
D . To identify whether the user is entitled to log an incident for this particular service
Answer: A
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