Posted by: Pdfprep
Post Date: November 23, 2020
Hierarchic escalation is BEST described as?
A . Notifying more senior levels of management about an incident
B . Passing an incident to people with a greater level of technical skill
C . Using more senior specialists than necessary to resolve an Incident to maintain customer satisfaction
D . Failing to meet the incident resolution times specified in a service level agreement
Answer: A
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