With the problem identified, what is the next logical step in the troubleshooting process?

You have received a report of poor wireless connections on the third floor of a building under your administration. Three individuals have reported the problem. Apparently, the connections are reporting a strong signal, but the users cannot access the Internet.

With the problem identified, what is the next logical step in the troubleshooting process?
A . Verify the solution
B . Discover the scale of the problem
C . Perform corrective actions
D . Create a plan of action or escalate the problem

View Answer

Answer: B