What should be the first step to ensure that the skills needed for a successful ITaaS implementation are present in the organization?

A company wishes to move to an ITaaS implementation. The IT group is very traditionally structured. Application development, network, compute, storage, support functions, and management exist in highly isolated silos.

What should be the first step to ensure that the skills needed for a successful ITaaS implementation are present in the organization?
A . Arrange for contracted skills to be available for the ITaaS transformation
B . Deploy cross training between all the functional areas
C . Create a training plan for the IT staff
D . Identify the current skills within IT and identify gaps

View Answer

Answer: D