With consideration to the Avaya Global Support Services troubleshooting methodology, which step is most important when developing a hypothesis for troubleshooting software?

With consideration to the Avaya Global Support Services troubleshooting methodology, which step is most important when developing a hypothesis for troubleshooting software?
A . Determining the triggers
B . Recognizing the problem
C . Choosing corrective actions
D . Implementing corrective actions

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Answer: B