If your software is not working, what is the best practice to determine how to fix the concern?

If your software is not working, what is the best practice to determine how to fix the concern?
A . Do a root cause analysis and gather information to solve the problem to prevent future issues.
B . Use the nine disciplines associated with troubleshooting to identify and describe the problem.
C . The ability to get the software running immediately will solve all business needs.
D . Monitor logs and alerts for information for a few months to determine the problem.

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Answer: A