As a part of a good Global Support Services (GSS) methodology, what should the company do next?

A company using Avaya Aura® Call Center Elite is experiencing problems configuring vectors. The vector is not routing calls to a particular queue. Vectors are routing calls to other configured queues correctly.

As a part of a good Global Support Services (GSS) methodology, what should the company do next?
A . Reduce or eliminate the business impact of the vector by testing the vectors.
B . Identify components where the queue is configured, including the switch, the communication manager, and the programming of the vector, and formulate a hypothesis for testing.
C . Take corrective action for the vector configuration, by reviewing the current situation and modifying it until the vector queues calls properly.
D . Determine the frequency and severity of the issue where the vector does not route calls properly.

View Answer

Answer: B