Posted by: Pdfprep
Post Date: November 27, 2020
What provides built-in real-time and historical reporting capabilities for the call center, including reports for Splits/Skills, Agents, Vector Directory Numbers (VDNs) and Trunk Groups?
A . Automatic Number Identification (ANI)
B . Basic Call Management System (BCMS)
C . VuStats
D . Service Level Maximizer (SLM)
Answer: B
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