To meet this requirement, to which type of call distribution method should the hunt group be configured?

In an Expert Agent Selection (EAS) Call Center, the customer wants queued calls to be answered by the agent that has been available the longest. Skill level is not to be taken into account when routing the queued calls to an agent.

To meet this requirement, to which type of call distribution method should the hunt group be configured?
A . Expert Agent Distribution-Most Idle Agent (EAD-MIA)
B . Uniform Call Distribution Most Idle Agent (UCD-MIA)
C . Direct Department Calling (DDC)
D . Dynamic Agent Selection (DAS)

View Answer

Answer: B