Which dimension of service management considers the workflows and controls needed to deliver services?

Which dimension of service management considers the workflows and controls needed to deliver services?
A . Organization and people
B . Information and technology
C . Partners and suppliers
D . Value streams and processes

View Answer

Answer: B

Explanation:

Reference: https://www.knowledgehut.com/tutorials/itil4-tutorial/itil-four-dimensions-it-service-management