Which of the following should the technician do NEXT?

A user calls the help desk stating a laptop is performing slowly and the hard drive activity lights are blinking continuously. A technician checks for enough hard drive space, disables antivirus and indexing services, and runs a full-system diagnostics check, which returns no failure.

Which of the following should the technician do NEXT?
A . Install a new hard drive
B . Check for hard-drive firmware updates
C . Replace the hard drive with a solid state drive
D . Configure the laptop in high-performance mode
E . Change the boot order in the system BIOS

View Answer

Answer: B