Which of the following troubleshooting steps should the technician attempt FIRST?

A user experience a paper jam when printing a 500-page, double-side report. A technician clears the paper jam and inspects the printer for any remaining paper. The technician then powers the printer for any remaining paper. The technician then powers the printer off and back on. The printers LCD display says it is ready, and cables are securely connected. The user attempts to print the report again, but the printer still does not print. It also shows no indication of any change.

Which of the following troubleshooting steps should the technician attempt FIRST?
A . Replace the drum and loner for the printer.
B . Remove the printer memory and reseat it in the socket.
C . Disassemble the printer body and look for further paper jams.
D . Restart the print spooler service and inspect the queue.
E . Try reinstalling the print driver tor the printer

View Answer

Answer: D