What should the program manager do next?

A program manager is leading a program to transform an organization’s sales and customer service operations by introducing a new customer relationship management (CRM) solution. As the program progresses, the sponsor and other stakeholders are satisfied with the pace of the program’s performance.

A stakeholder from the sales department now requests a new feature to integrate the CRM platform with another application . The program manager advises that this is out of scope, as it will require analysis and development and be a project on its own . The program manager then requests additional funding via the formal change management process and the new scope is approved.

What should the program manager do next?
A . Secure additional approvals from senior stakeholders.
B . Assign a new project manager to own the delivery of the new project.
C . Redefine the priorities of the existing program components to ensure optimal resource allocation and management of interdependencies.
D . Discontinue one of the existing program components, and reallocate all of that component’s resources to the newly approved project.

View Answer

Answer: C