Which feature of Avaya IX TM Workforce Engagement Select would enables them to create customizable, role-based scorecards and dashboards to measure the performance of all agents, queues, teams, groups, sites and lines of business supported by the contact center?

Your customer tells you that they have been having issues related to agent productivity and compliance, but that their current system doesn’t provide away to track or measure performance.

Which feature of Avaya IX TM Workforce Engagement Select would enables them to create customizable, role-based scorecards and dashboards to measure the performance of all agents, queues, teams, groups, sites and lines of business supported by the contact center?
A . Quality Management
B . Coach and Learn
C . Live Monitor
D . Contact Recording
E . Analyze module

View Answer

Answer: A