Which step does the Customer Success Manager take next?

In an onboarding session, introductions to new stakeholders were made, new KPIs were collated, and desired use cases were discussed.

Which step does the Customer Success Manager take next?
A . Document the session, stakeholder interests, and metrics for leadership
B . Create a success plan to be reviewed with the customer at the next review meeting
C . Provide technical configuration for development
D . Discuss new opportunities and new products to purchase

View Answer

Answer: B