Posted by: Pdfprep
Post Date: March 11, 2021
A customer wants to use their Contact Center strategically, rather than just as a mechanism to field customer calls.
Which three are Workforce Engagement optional add-ons? (Choose three.)
A . Customer Feedback
B . Speech/Voice Analytics
C . Quality Monitoring
D . Workforce Management
E . Desktop and Process Analytics
Answer: B,C,D
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