To enhance their call center solution, which application solution would you recommend to the customer?

A customer has provided you with the following solution requirements:

• A 360-degree view of the customer journey across touch points and agent interactions

• Leverage the thin client Interface to reduce costs versus downloading and managing thick clients

• No modifications to the Call Center Elite infrastructure

• Enrich and personalize the customer experience by delivering relevant customer information from multiple sources

To enhance their call center solution, which application solution would you recommend to the customer?
A . Avaya IX™ Workforce Engagement
B . Avaya Call Management System
C . Avaya Workspaces® for Elite
D . Avaya Breeze®

View Answer

Answer: C