72300X Avaya Online Prep Questions

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1. Considering the message flow to an Avaya Aura® Contract Center (AACC) Agent Desktop, which protocol is used to communicate between AACC and Avaya Aura® Application Enablement Services (AES)?

WCF

TSAPI

TR87

DMCC

2. In which way can you check the version of Presence Services snap-in installed on the Avaya Breeze™ platform?

Use puTTY SSH to the Avaya Breeze ™ platform, login as cust, then execute the swversion command.

Use Avaya Aura ® System Manager and navigate to Elements > Breeze > Server Administration, and read the version displayed.

Use Avaya Aura ® System Manager and navigate to Elements > Breeze > Service Management > Services, and read the version displayed.

Use puTTY SSH to the Avaya Breeze™ platform, login as cust, then execute the swversion C Presence Services command.

3. Refer to the exhibit.

In the Cluster Administration screen of a PresenceServices cluster, when you try to change the cluster state to Accept New Service, you receive the error:

Servers that are not in License Restricted mode assigned to the cluster are below the Minimum number of required servers.

You check that a server has been administered under Engagement Development Platform > Server Administration which shows green check under License Mode, and a System State of Denying.

Which action needs to be taken to solve this problem?

Edit the Cluster, access the Servers tab, and assign the server to the cluster; then set the cluster to Accept New Service.

Under Engagement Development Platform > Server Administration, select the server and change the System State to Accept New Service, then return to the Cluster Administration screen and set the cluster to Accept New Service.

Obtain and install an Avaya Breeze™ license on webLM with more instances of Avaya Breeze™ nodes.

Edit the cluster to change the cluster profile from Core Platform to General Purpose.

4. After a new implementation the customer began to experience dropped calls and an ‘all lines busy’ error condition. The carrier confirmed their service was operational and all lines tested came back good.

After contacting Avaya, support confirmed there were more calls being presented than the telephone switch could handle.

Which pre-implementation step was omitted?

properly sizing trunk capacity

interoperability testing

upgrading the circuits

correct licensing specifications

5. In the 8D Troubleshooting Methodology, which two steps does Discipline 3, Contain Interim Actions, involve? (Choose two.)

Try actions that bypass the issue, like creating a work-around for temporary restoral of service.

Capture potential triggers.

Evaluate systems and components.

Develop immediate controlled actions to isolate the problem.

Develop a hypothesis based on the outcome of the various controlled actions and the system’s reactions.

6. Clarified the problem.

When they receive the trouble ticket, what is the next step in ADM that Avaya Tier 3 support will perform?

Install a patch to fix the problem.

Praise individuals for contribution.

Implement a solution.

Update the Knowledge Management database.

7. A customer called is stating they cannot place WebRTC calls. You discover that Avaya Breeze T™ has not been configured to allow Cross-origin Resource Sharing (CORS).

How would you allow cross-origin resource sharing for all?

Use SSH to Avaya Breeze ™ and edit the /etc/config.properties file.

Use Avaya Aura® System Manager (SMGR) web GUI to access the Breeze > Configuration > Attributes, then select the webRTC attributes and check the box Allow Cross-origin Resource Sharing.

Use Avaya Aura® System Manager (SMGR) web GUI to access the Inventory > Manage Elements. Edit the Avaya Breeze ™ element, and check the box Allow Cross-origin Resource Sharing.

Use Avaya Aura® System Manager (SMGR) web GUI to access Breeze > Configuration > HTTP Security > HTTP CORS tab, the check the box Allow Cross-origin Resource Sharing for all.

8. A customer reports that remote worker users cannot see their feature buttons. Their Avaya Session Border Controller for Enterprise (SBCE) was recently damaged and replaced due to a lightning strike. After doing some troubleshooting, support was able to see that PPM was misconfigured in the SBCE.

Which tool was used, and which symptoms were visible that pointed to this issue?

List trace; PPM requests were going to Avaya Aura® Session Manager instead of the PPM server

traceSM; SIP requests were going to Avaya Aura® Session Manager instead of SBCE

traceHTTP; all HTTP requests were going to SBCE instead of Avaya Aura® Communication Manager

traceSBC with PPM debugging enabled; PPM requests were seen to be going to the Utility Server instead of Session Manager

9. What are two ways to verify that STUN/TURN messages are being received from web browser at the Avaya Session Border Controller for Enterprise (SBCE)? (Choose two.)

Enable traceFW with the STUN/TURN option enabled.

Enable traceSBC with the STUN/TURN option enabled.

Enable traceHTTP with the STUN/TURN option enabled.

Enable debug logging on SBCE and look in ipcs.log.

10. When enabling Remote Worker telephones to access a Public Directory, which additional configuration item needs to be configured on the Avaya Session Border Controller for Enterprise (SBCE)?

an LDAP End Point Policy Group

a reverse proxy for LDAP

an application relay for LDAP

an LDAP Server Flow

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11. In Avaya Aura® 7 the Avaya Session Border Controller for Enterprise (SBCE) license is installed on an

external WebLM server and the EMS points to the WebLM server using a URL.

What is the correct syntax of that URL where 135.60.232.41 is the IP address of the WebLM server?

https://135.60.232.41:8443/WebLM/LicenseServer

https://135.60.232.41:8080/LicenseServer

https://135.60.232.41:52233/WebLM/LicenseServer

https://135.60.232.41/WebLM

12. To receive both the 46xxsettings.txt file and the firmware updates, what are the two locations in Avaya Session Border Controller for Enterprise (SBCE) administration where you would configure the IP address that Remote Workers telephones use? (Choose two.)

in the Application Relay tab of the Relay Services page

in the Networks tab of the Network Management page

in the Interfaces tab of the Network Management page

in the Reverse Proxy tab of the Relay Services page

13. Which tracing tools that help to debug WebRTC protocols are available on the Avaya Breeze™ platform?

traceTURN, traceSTUN, and traceHTTP

traceWEB and traceSM

traceSTUN, traceTURN, and traceCE

traceHTTP and traceCE

14. Refer to the exhibit.

In the Cluster Administration screen of a Presence Services cluster, when you try to change the cluster state to Accept New Service, you receive the error:

Servers that are not in License Restricted mode assigned to the cluster are below the Minimum number of required servers.

You check that a server has been administered under Breeze > Server Administration which shows green check under License Mode, and a System State of Denying.

Which action needs to be taken to solve this problem?

Edit the Cluster, access the Servers tab, and assign the server to the cluster; then set the cluster to Accept New Service.

Under Avaya Breeze > Server Administration, select the server and change the System State to Accept New Service, then return to the Cluster Administration screen and set the cluster to Accept New Service.

Obtain and install an Avaya Breeze™ license on webLM with more instances of Avaya Breeze™ nodes.

Edit the cluster to change the cluster profile from Core Platform to General Purpose.

15. In which way can you check if the Avaya Aura® Messaging (AAM) server is using the correct certificate?

Using AAM SMI, navigate to Administration > Messaging > Security > Server/Application Certificates

Using AAM SMI, navigate to Messaging > Software Management > Software Verification

Using AAM SMI, navigate to Administration > Messaging > Security > Trusted Certificates

Using AAM SMI, navigate to Administration > Server Maintenance > Security > Server/Application Certificates

16. Considering the message flow to an Avaya Aura® Contract Centre (AACC) Agent Desktop, which protocol is used to communicate between AACC, CCT, and the Agent Desktop PC?

CSTA

TSAPI

SIP

WCF

17. The WebRTC snap-in is showing a yellow caution icon under License Mode.

What does this error mode indicate?

The license was installed incorrectly.

The license 30 day grace period has expired.

There is a license error but the snap-in continues to function.

The snap-in license has expired and is out of service.

18. Which types of certificates can be verified from the Avaya Aura® Application Enablement Services (AES) web console?

common a default Avaya SIP certificates

only Avaya server certificates

common and default Avaya server certificates

default certificates and Avaya server certificates

19. To validate the initial system status of Avaya Breeze ™ with the WebRTC Snap-in, which three components should be checked? (Choose three.)

Configured certificates

Licensing mode

Cluster Status

Installation status

WebRTC Service within Service Management > Services

20. To validate the initial system status of Breeze with the WebRTC Snap-I, which two components should be checked? (Choose two.)

application

configured certificates

cluster status

licensing status

installation status

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21. A technician is trying to access the Avaya Aura ® Media Server (AAMS) after receiving a troubleshooting ticket. After failing to enter the system using different web browsers, the technician realizes the incorrect URL was being used.

Which URL must be used to access the AAMS web page?

https: AAMS FQDN or IP address:8443/emlogin

http: AAMS FQDN or IP address:8443/emlogin

https: AAMS FQDN or IP address:443/emlogin

https: SMGR FQDN or IP address:8443/emlogin

22. A customer reports that Instant Messaging (IM) and Presence are not working for one or two users.

Where would you go to check that IM and Presence have been enabled for the affected users?

Use Avaya Aura® System Manager (SMGR) web GUI to access the Engagement Development Platform > Service Management click on List Presence Users.

Use System Manager (SMGR) web GUI to access User > Users Management > Manage Users > Communication Profile. Ensure that the presence profile is enables and that the right presence server is selected.

Use SSH to Avaya Breeze ™and run “display user xxxx” where xxxx is the station number.

Use Avaya Aura® System Manager (SMGR) web GUI to access User Management > Manage Users > More Actions > Presence Users. Ensure that the presence profile is enables and that the right presence server is selected.

23. When a user is forwarded to Avaya Aura® Messaging (AAM), Avaya Aura® Communication Manager (CM) needs to indicate to AAM who the call was originally destined for, so that the message is left in the correct mailbox.

Which SIP header is used to indicate for whom the call was originally destined, and the reason for being

forwarded to AAM?

B = history info

Request

P-Asserted-Identity

24. Which statement about Network Routing Policies in Avaya Aura® Session Manager (SM) is true?

A dial pattern and routing policy are necessary in SM to call from an H323 device to a Basic/Native SIP device (without an Avaya Aura® Communication Manager profile).

A dial pattern and routing policy are necessary in SM to call from a Basic/Native SIP device (without a CM profile) to an H323 device on Avaya Aura® Communication Manager (CM).

A dial pattern and routing policy are necessary in SM to call from an H323 device to an AST device on the same Avaya Aura® Communication Manager (CM).

A dial pattern and routing policy are necessary in SM to call from an AST device to an H323 device on the same Avaya Aura® Communication Manager (CM).

25. Which two statements describe the 8D Troubleshooting Methodology? (Choose two.)

It is eight steps that guarantee a logical way to isolate an issue.

It is eight steps that ensure a faster time to resolution.

It is eight steps used to guarantee systems are operational after an implementation.

It is eight steps that define how to escalate third-party integration issues.

It is eight steps that guarantee a thorough analysis of a failure, containment actions, full resolution, and prevention for the future.

26. Incoming SIP Trunking calls from Service Provider to Session Manager are failing because Avaya Session Border Controller for Enterprise (SBCE) is not sending a domain name in the TO, FROM and REQUEST headers.

What needs to be changed in SBCE to make this happen?

In SBCE GUI, navigate to Global Profiles > Routing. Edit the Session Manager Routing Profile to link to a URI Group, which has the To, From and Request Headers and Replace Action set to Overwrite with domain name.

In SBCE GUI, navigate to Global Profiles > Server Configuration. Edit the Session Manager server entry to set “Overwrite Domain Name”.

In SBCE GUI, navigate to Global Profiles > Topology Hiding. Edit the SessionManager_TH to change the To, From and Request Headers Replace Action, to Overwrite with domain name.

In SBCE GUI, navigate to Device Specific Settings > Endpoint Flows > Server Flows. Edit the Session Manager flow to change the End Point Policy Group to default-low.

27. You are troubleshooting a TLS link down message between Avaya Aura® Session Manager (SM) and Avaya Session Border Controller for Enterprise (SBCE). Tracing on SM and SBCE reveals a Fatal Error Unknown CA message being sent by SBCE when it receives the Server Identity certificate from SM.

To solve this problem, which two actions need to be completed? (Choose two.)

Install the Certificate Authority certificate that signed SBCE identity certificate into S

Export the SBCE identity certificate, and import it into S

Install the Certificate Authority certificate that signed SM identity certificate into SBC

Add Certificate Authority certificate into the TLS profile Peer Verification List.

28. A Maintenance Engineer logs onto the Command Line Interface (CLI) of Avaya Aura® Messaging (AAM) and issues the vmstat command.

What information will the display present?

statistical information about voicemail boxes

information about the volatile memory

status information about the virtual machine

count of mailbox password violation attempts

29. Considering the message flow to an Avaya Aura® Contact Centre (AACC) Agent Desktop, which protocol is used to communicate between Avaya Aura® Communication Manager (CM) and Avaya Aura® Application Enablement Services (AES)?

WCF

ASAI/TSAPI

DMCC/TSAPI

TR87

30. Which tool has an option to debug the TLS handshake between the server and the client?

SIP Trace Config and SIP Trace Viewer

List trace tac 701

traceSM

List trace tac 701/tls

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31. A Network Administrator of a company has been made aware of a problem with the telephone system, and contacts a few colleagues who have dealt with similar problems in the past.

Which Discipline in 8D Methodology describes the action of the Network Administrator?

32. You are trying to connect to the Avaya Session Border Controller (SBC) using the SSH client. After several attempts you cannot do it and realize that it is because you are using the wrong port.

Which port should you use to connect to the SBC using an SSH client?

5022

2222

222

822

33. After Avaya Aura® Messaging (AAM) answers a call Avaya Aura® Communication Manager (CM) will initiate a shuffle of the media path if possible to establish a direct media path between the IP endpoint and AAM.

Which SIP message is sent by Avaya Aura® Communication Manager (CM) to AAM to initiate the shuffle?

Re-Invite

Refer

Info

Cancel

34. A customer reports that they cannot place calls to the Public Network using the SIP Service Provider after a technician had finished fixing an issue in the Session Border Controller (SBC).

Within Avaya SBC, in which three places do you check the configuration of the SIP Trunks? (Choose three.)

PPM Services

Media Interface

Routine Configuration

Signaling Interfaces

Server Configuration

35. Which three statements are true about Avaya Aura® Messaging (AAM)? (Choose three.)

20 Voice Ports are always reserved for retrieving messages.

AAM can run on Avaya-provided hardware that runs Linux® and Avaya Aura® System Platform, or VMware in a virtualized environment.

You can choose to use the Avaya Message Store or Microsoft Exchange Store.

AAM Multi-Server configuration separates Application Servers from Avaya Message Store.

Each message application server allows for up to 100 simultaneous SIP or H323 sessions, with 300 active ports permitted per Voice Mail Domain (VMD).

36. Which three statements about the Avaya Session Border Controller for Enterprise (SBCE) are true? (Choose three.)

Split horizon DNS with FQDN is recommended to allow smartphones to seamlessly register with Avaya Session Border Controller for Enterprise, when out of range of Wi-Fi over the Mobile network, and register direct with Avaya Aura® Session Manager when connected to a corporate Wi-Fi.

You must use HTTPS as opposed to HTTP when web browsing to the Element Management System (EMS).

When ignoring traffic considerations, it is possible to co-reside WebRTC, Remote Worker, and SIP Trunking applications on the same Avaya Session Border Controller for Enterprise (SBCE).

Remote Worker and SIP Trunking can use the same IP addresses for both services.

You can SSH to Avaya Session Border Controller for Enterprise using PuTTY with standard port 22.

37. What are the steps necessary to trace SIP messages going through the Avaya Session Border Controller for Enterprise (SBCE)?

Login to the EMS using a web browser, then access Device specific settings > Troubleshooting > Tracing, and click on Start traceSB

Login to the active Avaya Session Border Controller for Enterprise (SBCE) using SSH port 22, issue the su C root command, and then execute the traceSBC command.

Login to the active Avaya Session Border Controller for Enterprise (SBCE) using SSH port 222, issue the sudo su command, and then execute the traceSBC command.

38. What are two ways to view the ipcs.log file of an Avaya Session Border Controller for Enterprise (SBCE) High Availability (HA) system? (Choose two.)

Login to the EMS using a web browser, then click on the active SBCE under Installed Devices, then click on View System Logs.

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