2021 Genesys GCP-GC-IMP Online Free Test

Many students face challenges in attaining a good score in GCP-GC-IMP test. The only reason that they are incapable to clear the GCP-GC-IMP exam is that they do not follow the appropriate guide. They follow the wrong guides and are deluded. If you want to score well in Genesys GCP-GC-IMP exam, Pdfprep is here to provide the latest GCP-GC-IMP prep questions for prepration to their valued customers. Clearing GCP-GC-IMP Genesys Cloud Certified Professional – Implementation exam is vital to build your career in Genesys field and gain long term benefits.

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1. What additional functionality does Communicate brings to Genesys Cloud?

Knowledge base features, such as FAQs and Communities.

Unified Communications features, such as telephony, unified messaging, voice conferencing, and auto-attendant.

Call center features such as ACD and scripting.

Directory capabilities, such as advanced search, profiles, and keyword searching.

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2. What are two methods for creating a conference call in Genesys Cloud?

With multiple active calls, click and drag an unselected call onto the previously selected call details.

Click the Calls icon, expand the Dialpad, then enter the names or phone numbers of the attendees in the search area and click Start Conference.

Click the Conference button in Genesys Cloud's directory then enter the names or phone numbers of the attendees

Have all attendees call you. When all calls are active, click the Start Conference button.

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3. What type of trunk would you create to connect to an AudioCodes Mediant gateway?

External trunk

Network interface trunk

WebRTC phone trunk

SIP phone trunk

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4. Where should the WAN interface of the Edge appliance connect?

A network segment that is not accessible to the public Internet.

A network segment that has access to your internal LA

A network segment connected directly to Customer Care.

A network segment that has outbound access to the public Internet.

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5. You must define the phone configuration in Genesys Cloud to associate with a physical phone.

What binds the phone's settings in Genesys Cloud to a physical phone?

The phone model

The Base Settings

The phone name

The Hardware ID (MAC address)

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6. Which license offers features for organizations that require multi-channel based support, including social media along with Workforce Management in their contact center?

Genesys Cloud 1

Genesys Cloud 2

Genesys Cloud 3

Genesys Cloud 4

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7. Where can you find people in your organization and add external contacts to the organization?

Documents

Activity

Directory

Location

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8. How many categories of routing are there in a Call Route under the Call Routing page?

5

4

3

2

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9. You can add more than one outbound route to the contact center.

True

False

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10. Where do you add the list of IP or CIDR addresses allowed or denied access to an External or Phone Trunk?

Availability

SIP Access Control

Outbound

Calling

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